Job Description
Job Description
ROLE & RESPONSIBILITIES:
To guarantee a professional high level support to the customers accordingly the Group methodologies on
1. Installation of new machines
2. Repair of existing machines And parallelly use the CRM for the process and the reporting
ROLE TASKS:
1. Equipment Installation: Installing and configuring manufacturing machinery and equipment in customer facilities.
2. Routine Maintenance: Performing scheduled maintenance tasks to prevent breakdowns and ensure equipment operates at peak efficiency.
3. Repairs: Diagnosing and repairing machinery breakdowns, which may involve replacing faulty components or making adjustments to restore functionality.
4. Inspections: Conducting regular inspections to identify wear and tear, potential issues, and safety concerns.
5. Upgrades and Retrofits: Installing upgrades or retrofits to improve the performance or functionality of existing equipment.
6. Diagnostics: Using specialized tools and software to diagnose complex issues and ensure machinery meets production requirements.
7. Troubleshooting: Using problem-solving skills to identify and resolve complex technical problems efficiently.
8. Parts Replacement: replacing spare parts to minimize downtime..
9. Reporting: Maintaining very detailed records of service visits through the company CRM, following the company guidelines.:
a. Put the Work Order in progress when starting the trip
b. Declare the work done, if it was successful, taking notes the customer may arise, inserting internal note for future follow ups
c. Wright a clear and professional report of the job performed
d. Declare all the working hours to be invoiced to the customer
e. Declare the reserved working hours for salary purposes
f. Take the customer signature
g. In case of non conformities to open a detailed and well explained Issue Log
h. To put the WO in report completed
10. On time reporting: Each Work Order (intervention at the customer side) or internal Work Order (other type of jobs) have to be updated and completed with a daily frequency
11. Training: Providing training to machine operators and maintenance personnel on how to operate and perform basic maintenance tasks.
12. Cleanliness: During the stay at customers sites it is mandatory to work with a great degree of cleaning keeping working tools in order. This is valid for equipment, tools, parts, documentation, and waste. During the visit the customer has to perceive a continuous order. Before to leave the customer, the working area has to be cleaned and has to be brought as before the visit
13. The company tools and the car have to be treated with high degree of diligence, ensuring a reliable long usage
14. Customer Communication: Maintaining a very professional and kind communication with clients and machine tool employees, reporting progress, addressing concerns, and ensuring great customer satisfaction.