Location: Newcastle (hybrid working 3 office days per week)
Employment Type: Permanent, full time
Think the AA is just about roadside assistance? Think again.
For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Data MI Insight Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey.
Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change.
This is the job
Are you passionate about transforming data into actionable insights? Reporting to the Senior Manager – Performance and Insight, you’ll play a crucial role in providing detailed customer and commercial insights through effective performance data analysis techniques. Your work will support profitable customer management by improving retention, reducing cost to serve, and enhancing cross-sell/upsell strategies.
As a Data MI Insight Analyst, you’ll leverage market-leading mathematical tools and analytical techniques to execute and maintain The AA’s incentive schemes.
If you have a knack for data and a drive to make a significant impact, we want to hear from you!
What will I be doing?
* Deliver customer analysis to support business decision-making and tactical execution.
* Provide analytical input for developing customer strategy, marketing strategy, and product development.
* Use appropriate data analysis techniques and tools to deliver actionable customer intelligence efficiently.
* Monitor incentive performance across agents, departments, functions, and budgets against agreed measures.
* Prepare reports and analyse trends using SQL, Power BI, SSRS, and MS Office for various audiences.
* Identify data quality issues and improve data structure within our Data Warehouse (DAVE).
What do I need?
* Proven experience in a reporting, MI, or BI dashboard team within a fast-paced and complex business environment.
* Expertise in building and maintaining reliable and scalable MI reporting, dashboards, and semantic layers, including all aspects of the development lifecycle (build, test, release).
* Strong working knowledge of SQL and Power BI, with additional experience in systems/tools such as OBIEE, Tableau, SSRS, or similar.
* Demonstrable competence in delivering actionable customer and commercial intelligence.
* Highly numerate with excellent data interpretation skills and proficiency in Microsoft Office (Excel, Word, PowerPoint) and data mining software.
* Strong communication, planning, and influencing skills, with the ability to work effectively as a team player under pressure and tight deadlines.
Additional information
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
* 25 days annual leave plus bank holidays + holiday buying scheme
* Worksave pension scheme with up to 7% employer contribution
* Free AA breakdown membership from Day 1 plus 50% discount for family and friends
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Company funded life assurance
* Diverse learning and development opportunities to support you to progress in your career
* Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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