The Recpool Group are currently recruiting for experienced Customer Service Relationship Managers on behalf of our client, who is a shared service Payroll specialist based in Liverpool City Centre, L2.
Operating as an essential point of contact within the business, the successful applicant will be providing a full cycle customer support role to contractor and limited company workers within the UK recruitment sector.
This rare but exciting opportunity would be suited to someone who has a settled phone based customer service employment history and are ready to take on a new challenge.
The role offers full in-house training related to their internal database and processes along with a modern and professional working environment.
The role:
* Dealing with existing clients across multiple shared service platforms
* Handling the after-care service of clients
* Resolving customer queries
* Building & maintaining strong relationships with existing clients
* Providing a professional and reliable service throughout
* Generate new business from our existing client base
* Various admin tasks and documenting client information in our Customer Relationship Management (CRM) system
The person:
* Excellent verbal and written communication skills
* Strong organisational and time management skills
* Professional telephone manner and conduct
* IT literate and comfortable using standard Msoft Office packages, Gmail and Google Apps
* Previous Relationship Management and/or Customer Service experience within a contact/call centre environment
* Problem solving mentality
* Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time
* Ability to multitask across multiple separate systems and prioritise accordingly
* Able to work well both independently and cooperatively
* Dedicated and receptive to training and feedback
The package:
* Basic salary up to £25,000 based on experience
* 21 days holiday with the opportunity to add a further 4 days
* Fantastic working environment in highly sought-after location
* Ongoing training and development
Due to our client's specific requirements, we will only be looking to progress applications from candidates who have a minimum of 12 months recent employment experience, working in a phone based contact/call centre customer service environment