The Recpool Group are currently recruiting for experienced Customer Service Relationship Managers on behalf of our client, who is a shared service Payroll specialist based in Liverpool City Centre, L2. Operating as an essential point of contact within the business, the successful applicant will be providing a full cycle customer support role to contractor and limited company workers within the UK recruitment sector. This rare but exciting opportunity would be suited to someone who has a settled phone based customer service employment history and are ready to take on a new challenge. The role offers full in-house training related to their internal database and processes along with a modern and professional working environment. The role: Dealing with existing clients across multiple shared service platforms Handling the after-care service of clients Resolving customer queries Building & maintaining strong relationships with existing clients Providing a professional and reliable service throughout Generate new business from our existing client base Various admin tasks and documenting client information in our Customer Relationship Management (CRM) system The person: Excellent verbal and written communication skills Strong organisational and time management skills Professional telephone manner and conduct IT literate and comfortable using standard Msoft Office packages, Gmail and Google Apps Previous Relationship Management and/or Customer Service experience within a contact/call centre environment Problem solving mentality Able to handle potentially challenging customers in a calm and effective manner and deliver the correct solution first time Ability to multitask across multiple separate systems and prioritise accordingly Able to work well both independently and cooperatively Dedicated and receptive to training and feedback The package: Basic salary up to £25,000 based on experience 21 days holiday with the opportunity to add a further 4 days Fantastic working environment in highly sought-after location Ongoing training and development Due to our client's specific requirements, we will only be looking to progress applications from candidates who have a minimum of 12 months recent employment experience, working in a phone based contact/call centre customer service environment