Annual wage £12,313.60 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Thursday; 8.30am to 4.30pm Fridays: 8.30am to 4pm Previous work experience preferred, breaks to be confirmed. Total hours per week: 37.0 Expected duration 15 Months Possible start date 29 Jul 2024 Date posted today Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000261391 Positions 1 available What you will do in your working day RESPONSIBILITIES: Provide Front Desk support to customers and the public, utilising our clients computer systems and manual documentation Deal with Mail, Emails and telephone requests and instructions from/to members Maintain systems including the IT system, banking system and other manual filing systems Process deposits, withdrawal, transfers and cash reconciliations Prepare and process Payroll Savings Systems, weekly, four weekly and monthly. Utilise and maintain the data input to the BACS/banking systems Ensure income and expenditure is correctly accounted for in line with legislative requirements and our policies and procedures Process Member applications and terminations Process initial stages of Loan Applications To assist the Operational and Assistant Manager to organise, deliver and participate in promotion and training events Ensure that stationery and other office requisites levels are maintained to ensure continuous service delivery Promote continuous improvement by: Maintaining knowledge of relevant guidance Ensure quality and consistency of financial information Promoting governance and risk management awareness and the maximising of resources to improve value for money To carry out any other office duties that are required by management ESSENTIALS Previous experience in a financial services environment Previous administrative experience Excellent communication and interpersonal skills Ability to work well in a team environment. The training you will be getting Business Admin Level 3 Apprenticeship Standard No release day into college on a weekly basis One monthly masterclass to attend Assessor will visit work place every 4-6 weeks Functional Skills maths and English (if required) What to expect at the end of your apprenticeship 1. Role Advancement: Progressing to a full Member Services Assistant and other senior roles within the organisation. 2. Skill Enhancement: Development of professional skills in financial services and customer relations. 3. Educational Opportunities: Access to training programmes and potentially further education in finance or related fields. 4. Diverse Career Paths: Exposure to various departments, leading to a broad range of career paths within BDCU. 5. Leadership Potential: Long-term potential to grow into supervisory or management positions. 6. Industry Network: Building connections within the financial services sector for future opportunities. 7. Personal and Professional Growth: Gaining valuable experience and knowledge for personal financial understanding and career development. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, time management, Ambitious Qualifications GCSE or equivalent English (Grade 9-4 (A-C)) Essential GCSE or equivalent Maths (Grade 9-4 (A-C)) Essential Things to consider Please ensure you are reliable and committed to the role as the company value their employees and rely on them to be consistent and punctual If applying for this position, please note that previous experience is ESSENTIAL, as the apprentices will be expected to hit the ground running and pick up the role rapidly.