Main area Oral Surgery/ Oral Medicine/ Primary Care Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Sunday 08.00 - 20.00. May have to cover evening reception) Job ref 820-7140141-DEN
Employer Birmingham Community Healthcare NHS Foundation Trust Employer type NHS Site Sandwell Health Campus Town Birmingham Salary £24,625 - £25,674 per annum Salary period Yearly Closing 24/04/2025 23:59
Band 3 Patient Services Administrator
Job overview
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Birmingham Community Healthcare Foundation Trust Community Dental Services have an exciting vacancy for a Patient Services Administrator, based at Sandwell Health Campus, with the need to work across sites when necessary.
The role provides administrative support to our patients, including booking appointments, issuing letters, answering patient queries, coordinating outpatient clinics, and supporting our clinical colleagues.
Main duties of the job
1. To work within one of four Specialty Management Groups providing a comprehensive, efficient and effective administrative service to meet the Trust's patient waiting time targets and enhance patient experience.
2. To work flexibly within the dental team providing high quality dental care for a wide spectrum of patients.
3. The post holder will carry out clerical and administrative duties to ensure the efficient operation of the dental service and manage their own workload while maintaining up-to-date knowledge of all services within Specialty Management Groups to address service-related queries.
4. This is a multi-skilled and multi-tasked role; the post holder will be expected to be flexible and rotate with other team members to ensure cover across other Specialty Management Groups as required.
Working for our organisation
IMPORTANT
* Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process.
* Please ensure all sections of the application form are completed fully, particularly providing full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details, and postal address for the most current THREE years.
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services in people's homes, health centres, clinics, and inpatient facilities, with a commitment to integrated, personalised care rooted in local communities.
Detailed job description and main responsibilities
For further details on the main responsibilities, please see the attached job description and person specification.
Person specification
Qualifications
* GCSE/CSE level C or equivalent in Mathematics and English or equivalent administrative experience.
* RSA 2 or equivalent in typing or word processing.
* Level 3 NVQ in Business Administration or equivalent administrative experience.
Experience
* Previous administrative experience.
* Previous experience of working with the general public.
* Experience of working with a wide range of professionals.
Skills/Knowledge
* Excellent communication and organisational skills.
* Excellent keyboard skills.
* Evidence of extensive use of computer programmes; Outlook, Microsoft Office, Excel.
* Ability to work as a member of a team.
* Ability to use own initiative and prioritise workload methodically.
* Ability to suggest and implement new procedures.
* Ability to follow tasks through to completion.
* Ability to work under pressure.
* Knowledge of information systems i.e. PAS, RiO.
Other job requirements
* Ability to travel between clinics to cover when required.
Personal Qualities
* Able to work on own initiative and be self-motivated.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020, necessitating a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Name Charleen Rhone Job title Speciality Manager Email address charleen.rhone@nhs.net Telephone number 0121 466 5385
For further information please contact Charleen Rhone on 0121 4665385.
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