Description
We’re seeking an Operations Analyst to join our flagship London office.
This role is critical in delivering an exceptional experience for founders across all stages of our company-building process, from talent sourcing to program delivery, to investment. You'll also work closely with internal teams (Talent Investors, Data & Technology, Finance, Legal) and grow our network of external partners.
What you'll do
Ensure operational excellence across the entire EF program cycle
1. Plan, manage and iterate on the activities across an entire program cycle, from talent sourcing to company building to investment
2. Be a fundamental resource to the Talent Investors as they source and cultivate the best founders in Europe
3. Collaborate with founders to eliminate roadblocks to their progress during the program
Innovate Through First-Principles Thinking
1. Analyze and improve the entrepreneur journey, identifying root problems and developing solutions that scale whilst maintaining a great experience
2. Proactively suggest process improvements and define metrics to measure success
Reduce low leverage activities through automations and tooling
1. Identify and build improvements to integrate our core tools
2. Build automations using no-code technology and dashboards that surface important data in real-time
3. This can be learnt on the job, if you’re curious and have a strong growth-mindset
Activate and grow our communities & partnerships
1. Organize and deliver events for talent sourcing, investors, and founder networking
2. Activate our Alumni community, by organising events, engaging them on current program activities, and helping build a supportive ecosystem
3. Identify and develop core partnerships based on the needs of founders and alumni
What you bring to the table
Operational experience: 1+ years in an operational, customer-facing role (e.g., Program Management, Venture Building, Data programming)
Tech-Savvy: Proficient in tools like Airtable, Slack, and Salesforce, with experience in creating automations. Curiosity and willingness to learn-on-the job will be considered, if you don’t have experience.
Strategic & Tactical Balance: Proven ability to think long-term while excelling in day-to-day execution.
High regard for detail: Meticulous in record-keeping and tracking metrics.
Team player: Exceptional verbal and written skills to engage diverse stakeholders.
Who you are
You thrive when making “order from chaos”. You seek out fast-moving cultures and see ambiguity as an opportunity to define your role. You demonstrate maximum organizational efficiency to get things done on time and on budget, whilst staying open to changes which might arise.
You take ownership of your work and growth, and enjoy high-trust, low-touch management. You don’t need to wait to be told what to do, but take on a varied workload and context switch when needed. You prioritise the most important tasks rather than getting distracted by small issues, and always raises problems with a variety of solutions on hand.
You take a First Principles approach to problem solving. You are able to synthesise large amounts of information quickly, and identify root problems rather than the ones directly in front of you. You think deeply about how to make a better outcome and look outside the box if the solution isn’t obvious.
You are a clear communicator, and build trusted relationships with those you work with. You have a high EQ and team player mentality, enabling you to work easily with teams of differing expertise. You can both incorporate differing viewpoints in your work and be confident in communicating your own reasoning to get other teams bought in.
Reasons not to take this job
You want a structured 9-5pm job with high oversight and clear responsibilities - working in Operations in a fast paced company requires a scrappy, proactive, and flexible mindset, as we evolve our offering to best serve our founders.
You want a slow ramp up and time to find your feet before being given tasks - we’ll equip you with what you need to get started but doing well in this job will involve diving headfirst and being hungry for responsibility to make an impact fast.
You want to work remotely - this job requires you to be in our East London office 4 days a week and may involve the occasional weekend or evening event as part of delivering our founder experience.
What we offer
Ownership: A dynamic and strategic role, with high levels of autonomy and the freedom to make improvements where you see fit.
Merit-based reward: Progress based on your curiosity and ambition rather than length of tenure.
A vibrant Workspace: A buzzing East London office filled with ambitious minds solving world-changing problems.
Competitive Benefits:
* Attractive salary with performance-based incentives.
* Generous vacation allowance, including a two-week global office closure over the Christmas holidays.
* A Learning & Development allowance to purchase any product or service that will contribute to your personal or professional development.
* Enhanced parental leave, plus broader leave policies. We care about our team and enabling the right balance between home and working life.
EF champions diversity and is committed to creating an inclusive environment in which a wide variety of backgrounds thrive. We do not tolerate discrimination of any nature including but not limited to discriminating on the basis of race, colour, religion, culture, nationality, gender, gender identity or expression, pregnancy, sexual orientation, age, disability, or marital status.
About Entrepreneur First
At Entrepreneur First, we believe that a small number of exceptional people will have an extraordinary impact by creating the technology companies which shape the future in ways we cannot yet imagine. We also believe that for many of these individuals, entrepreneurship is not an obvious or entirely legible career path.
We exist to identify, and amplify the impact of, these individuals. We do this via our unique approach to company creation, which sees us identify and work with outliers before they even know they’re outliers, right through to the day they prove it. We call this Talent Investing.
The startups cofounded on our programs are now worth over $10B, and include Tractable, Magic Pony Technology, Cleo, La Vie, Aztec, Sonantic, and many more.
EF is funded and backed by some of the world's best founders and investors, including Patrick and John Collison (Stripe), Reid Hoffman (LinkedIn), Tom Blomfield (GoCardless and Monzo) and Demis Hassabis (Google Deepmind). Having raised our Series C round of investment at the end of 2021, we are well-capitalised out to 2026 and have ambitious plans to further scale our impact over the coming years.
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