Senior Client Advisor LRTW [FENDI HARRODS London]
Reference: FEND03657
Job title: Senior Client Advisor LRTW [FENDI HARRODS London]
As a FENDI Ambassador, you are expected to provide an extraordinary and luxurious experience to the clients.
MAIN ROLE & RESPONSIBILITIES
* Engage in upselling, cross-selling, and multiple selling for all product categories;
* Monitor individual sales and achieve performance targets and KPIs set by the Department Manager / Store Manager;
* Provide customer feedback on products, especially newly launched products.
Client Management
* Strengthen customer relations and nurture a loyal FENDI customer base by implementing appropriate CRM tools and mastering the usage of the Company CRM tools provided;
* Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines set;
* Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
Store Operations
* Perform store duties as assigned by team leaders and management;
* Correctly operate the Company Sales Management system in all areas relating to stock transfer, payment, stock inquiry, and customer database input.
Stock Management
* Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines;
* Support during store stock takes and cycle counts.
Store Maintenance
* Maintain proper visual merchandising according to company guidelines;
* Maintain a safe and clean store environment and implement daily housekeeping duties;
* You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.
Profile:
* Minimum 5 years’ experience in the Retail Fashion industry with at least 2 in Luxury Sales;
* Bachelor’s Degree or equivalent is preferred;
* Manages his/her image standards at a high level;
* Strong selling and communication skills are necessary;
* Excellent relationship skills, self-reliant, friendly, and patient;
* Organization, professionalism, self-confidence;
* Computer skills and Retail management system knowledge;
* Goal-oriented approach, multitasking;
* Strong knowledge and/or interest in the fashion/luxury industry;
* Fluent in English; knowledge of other languages is a plus.
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