Job summary The Post Holder will be a highly competent individual, who will play a key role in co-ordinating the ADHD Team activities and act as a Social Prescriber for patients and their families / carers as needed. They will work with members of the team and other health and care providers to share information to jointly plan care and provide a streamlined service. The post holder will be performance managed with clear objectives designed to evidence your success in delivering excellent patient satisfaction and health outcomes, supporting the ADHD Team patient caseload, developing colleagues skills, and lastly supporting patients to avoid unnecessary hospital admissions. Main duties of the job The case worker will: Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires). Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual. The post-holder will recognise the importance of effective communication within the team and will strive to: Communicate with patients in a welcoming way, which is non-judgemental and respects patients feelings, circumstances and rights. Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate Ensure all documented notes are collated and comprehensive About us Harrow Health CIC began in 2007 by a group of Harrow GPs, whose sole aim was to ensure patients receive a high-quality clinical care service within the community. Over the years, Harrow Health has expanded. We now provide many clinical services, which include Primary Care Services, Community Services and Enhanced ADHD Service. We have now been commissioned to deliver ADHD services across North West (NW) London. Our Vision: To provide high quality patient care, enhancing patient experience by providing excellent clinical effectiveness in a safe environment; working in partnership to provide gold standard services and develop a sustainable future for the local health community. Date posted 09 October 2024 Pay scheme Other Salary £25,000 to £30,000 a year Contract Permanent Working pattern Flexible working Reference number B0480-24-0022 Job locations Metro House Ground Floor 203 Pinner Road Northwood Middlesex HA6 1BX Job description Job responsibilities The case worker will: Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires). Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual. If any concerns regarding priority of appointment timing this can be discussed with the General Manager or a Clinician. Call the patient on a regular basis, to carry out a welfare call general well-being, medication compliance, any concerns. Arrange follow up appointments with the Non-Medical Prescriber (Nurse or Pharmacist). Ensure, after each appointment that the Patient and registered GP receives a copy of the consultation / care plan. Ensure, when the patient is discharged back to their registered GP as part of the shared care agreement, that all documentation and the individualised care plan is completed and shared. Where identified, signpost the patient to appropriate support services, which may include self-help resources, Pharmacists, Talking Therapy Services, Voluntary Care Services amongst others. Support the individual / carers in completion of relevant documentation needed EG. Benefit claims, supporting letters for employers, educational establishments etc Attend multidisciplinary and team meetings as needed. Supporting Responsibilities Quality Have a confident telephone manner, handling calls with patience and delivering results with focus and empathy Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Participate in the management, review and identifying learning from patient complaints and significant events To work independently, prioritise and organise own workload, taking into consideration the demands of the service and ensure that all administration work is carried out within the set timeframe without compromising quality Ability to work under pressure Information Technology Competency and confidence with IT systems including, but not necessarily limited to, MS office packages. Have a good working knowledge of relevant areas of clinical systems (such as EMIS or System One) or be willing to learn very quickly. Demonstrate a good working knowledge of the policy on information and clinical governance Research and Audit Contribute to the collection of data for research/audit purposes Identify audit topics relevant to the ADHD Team Professional and Educational Responsibilities Ensure all Statutory and Mandatory training is complete Avail of all opportunities to develop both clinical knowledge and practical skills Job description Job responsibilities The case worker will: Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires). Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual. If any concerns regarding priority of appointment timing this can be discussed with the General Manager or a Clinician. Call the patient on a regular basis, to carry out a welfare call general well-being, medication compliance, any concerns. Arrange follow up appointments with the Non-Medical Prescriber (Nurse or Pharmacist). Ensure, after each appointment that the Patient and registered GP receives a copy of the consultation / care plan. Ensure, when the patient is discharged back to their registered GP as part of the shared care agreement, that all documentation and the individualised care plan is completed and shared. Where identified, signpost the patient to appropriate support services, which may include self-help resources, Pharmacists, Talking Therapy Services, Voluntary Care Services amongst others. Support the individual / carers in completion of relevant documentation needed EG. Benefit claims, supporting letters for employers, educational establishments etc Attend multidisciplinary and team meetings as needed. Supporting Responsibilities Quality Have a confident telephone manner, handling calls with patience and delivering results with focus and empathy Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Participate in the management, review and identifying learning from patient complaints and significant events To work independently, prioritise and organise own workload, taking into consideration the demands of the service and ensure that all administration work is carried out within the set timeframe without compromising quality Ability to work under pressure Information Technology Competency and confidence with IT systems including, but not necessarily limited to, MS office packages. Have a good working knowledge of relevant areas of clinical systems (such as EMIS or System One) or be willing to learn very quickly. Demonstrate a good working knowledge of the policy on information and clinical governance Research and Audit Contribute to the collection of data for research/audit purposes Identify audit topics relevant to the ADHD Team Professional and Educational Responsibilities Ensure all Statutory and Mandatory training is complete Avail of all opportunities to develop both clinical knowledge and practical skills Person Specification Experience Essential Customer focused service delivery in a healthcare setting Team working Ability to deal with situations sensitively and appropriately, always remaining polite and calm Desirable Experience in participating in a change process Evidence of management experience / training Skills, knowledge and personal attributes Essential Good communication skills Excellent organisational skills IT Literate Positive approach and smartly dressed Flexible working to cover colleagues as needed Desirable Evidence of cross boundary multi agency working Qualifications Essential Maths and English at a minimum of GCSE or equivalent Up to date Statutory and Mandatory Training / be willing to undertake the training Desirable NVQ in Business Administration or Customer Relations Social Prescribing qualification Person Specification Experience Essential Customer focused service delivery in a healthcare setting Team working Ability to deal with situations sensitively and appropriately, always remaining polite and calm Desirable Experience in participating in a change process Evidence of management experience / training Skills, knowledge and personal attributes Essential Good communication skills Excellent organisational skills IT Literate Positive approach and smartly dressed Flexible working to cover colleagues as needed Desirable Evidence of cross boundary multi agency working Qualifications Essential Maths and English at a minimum of GCSE or equivalent Up to date Statutory and Mandatory Training / be willing to undertake the training Desirable NVQ in Business Administration or Customer Relations Social Prescribing qualification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Harrow Health CIC Address Metro House Ground Floor 203 Pinner Road Northwood Middlesex HA6 1BX Employer's website https://www.harrowhealth.org.uk (Opens in a new tab)