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Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.
What is in it for you?
As part of the Aimbridge family, you will have access to a suite of benefits that include:
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa.
* Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
* 24/7 access to our employee assistance programme.
A day in the life of…
As the Assistant Front Office Manager, you will be responsible for the following:
* Managing front office operations, ensuring the delivery of exceptional guest service from each area, including reception and nights.
* Assisting in the development and achievement of sales targets by identifying and driving sales leads from in-house guests.
* Ensuring adequate resource planning and effective recruitment of front office team members, setting departmental objectives for the team, and providing continuous employee feedback through the appraisal process and job chats.
* Ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, achieving the best revenue streams at all times.
* Ensuring the team is trained and aware of how to deal with and effectively resolve customer complaints as they arise.
* Maximising sales through up-selling, using incentives and promotions, and driving guest loyalty through the recognised brand recognition program.
* Ensuring awareness and compliance with all Health & Safety work practices.
* Duty Management shifts are an integral part of this role.
Based in the Radisson Blu Cardiff, you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.
What do we need from you?
To be successful in this role, you will have experience within the hospitality industry, preferably in a branded property. You must have experience supervising reception team members and possess excellent communication skills.
You are a problem-solver and have the ability to maintain a positive demeanour under pressure. You can delegate tasks, provide feedback, manage conflict, and inspire the team to achieve high standards. Making quick decisions, remaining calm under pressure, and finding creative solutions for problems are second nature to you.
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