Job Advertisement: Complaints Administration Role Position: Complaints Administrator Company: Leading Credit Broker in the Motor Industry Type: Full-time About CO: A dynamic Credit Broker in the Motor Industry, seeking a self-motivated individual to join our fast-paced Complaints Department. This pivotal administration role supports our complaints team by managing a central mailbox, handling ad hoc queries, logging complaints, and assisting with inbound phone queries. Key Responsibilities: Manage a central mailbox: upload emails to the system, assign to the relevant handlers, and organize correspondence in the appropriate folders. Log all complaints, including FOS, DSAR, Regulatory, and Non-Regulatory, ensuring compliance with guidelines and policies. Support complaint handlers with various administrative tasks and assist on the inbound phone line to address customer complaints and queries. Work closely with other departments to process requests for additional products, such as warranties. Requirements: Proficiency in Microsoft Office Suite (e.g., Word, Excel, Outlook). Prior experience in an administration or customer service role is essential. Previous experience in the motor trade industry is desirable but not required. Strong organizational skills, attention to detail, and the ability to thrive in a fast-paced environment. What We Offer: A collaborative and supportive team environment. Opportunities for professional growth and development. Competitive salary and benefits package. How to Apply: If you are organized, proactive, and ready to contribute to a thriving team, we’d love to hear from you Take the next step in your career with us today