Description
We are looking to hire a CRM Executive to join the ranks at Disturbia to execute our retention marketing strategy and help nurture our growing customer base. You purpose is to help turn our first time customers into loyal advocates of the brand whilst delivering performance versus target.
Key Responsibilities
* Own and manage the email marketing calendar to align with the overall trading calendar.
* Develop and maintain our automation flows and lifecycle communications via Klayvio.
* Responsible for briefing, creative and segmentation of our email marketing notifications
* A/B testing of campaigns to drive efficient growth by improving open rates, click through rates and ultimately conversions.
* Manage our email marketing calendar working closely with the E-commerce and design teams to drive trading performance
* Reporting & analysis of customer behaviour in terms of customer cohorts, loyalty and premier delivery customer and how the perform versus business goals
* Daily, Weekly and Monthly reporting on customer performance to key stakeholders across the business.
* Keep up to date with ongoing changes and industry changes.
Skills, Knowledge and Expertise
* Ideally have experience working in CRM for a D2C fashion ecommerce brand.
* Expertise in Klayvio (or similar) ESP platform.
* Experience using Google Analytics for reporting & analysis.
* Proactive and results orientated who strives in fast growth environments.
Benefits
* Holiday allowance starting at 21 days, not including bank holidays increasing with length of service.
* Holiday leave purchase scheme.
* Cycle to work scheme.
* Hybrid and flexible working.
* Company socials and a social fund.
Welcome to Disturbia. We're an independent, subculture-led fashion brand creating unconventionally authentic attire for a global community of kindred spirits who think and act outside the box of normalcy.
Our designs are informed and inspired by the outcast, the esoteric, and the occult- we're always spinning fashion trends on their head in new and unexpected ways. We stand for the other in society, and always want to do right by our community - all while having a hell of a lot of fun in the process.
As we continue to grow, so too do we continually seek like-minded individuals to join our ranks. The right candidate for any position will be passionate about their work and dedicated to making the brand the best that it can be as we expand into new frontiers.