Resident Liaison Officer - Social Housing Planned Works
Location: Staines / Slough & surrounding areas
Salary: £30,000 - £32,500 + car allowance
We are working with a leading main contractor to find an experienced and proactive Resident Liaison Officer to join their team delivering Planned Works in Social Housing in Staines, Slough, and surrounding areas.
These projects focus on the decarbonisation of housing stock, with the scope of works including:
1. External Wall Insulation (EWI)
2. Cavity Wall Insulation (CWI)
3. Window and Door Replacements
4. Heating upgrades
5. Extract fan installation
6. Works to roofline including tiled roof vents
It will be your responsibility to develop positive relationships with residents to provide information and support during refurbishment, maintenance, and major works programmes. You will prevent and limit dissatisfaction, resolve complaints, and queries quickly and efficiently. This scheme works closely with a public sector client, so previous experience working for a main contractor on similar projects is ideal but not required as training will be provided on the job.
We are looking for candidates with experience in Social Housing Planned Maintenance projects. A full UK driving license is also required for this role.
Key Duties:
1. Pre-entry visits and company inductions
2. Collect tenancy agreement/approval forms
3. Visiting tenants in their homes and advising them on when and what work is being carried out
4. Act as the main point of contact and deal with any problems/queries that the tenant may have
5. Contacting neighbourhood housing associations and establishing working relations with them
6. Visiting properties that are being refurbished with potential tenants and advising them on completion dates
7. Attending and chairing tenant forum meetings to advise tenants of works being carried out
You will be working for a modern, forward-thinking business that believes the strengths, skills, and personalities of their people are the key to the group's success.
Please apply online now. #J-18808-Ljbffr