Position Overview
Part-Time Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds the customer's expectations. Success is achieved by being a team player who is curious, resourceful, and exemplifies inclusivity.
Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren where you can begin to write your Next Great Chapter.
Essential Duties & Responsibilities
* Motivated to drive their business day to day and achieve daily, weekly, and monthly sales goals.
* Proactively drives business through focusing on the customer at the core of all decisions.
* Supports company initiatives.
* Participates in team training to execute business results.
* Utilizes 'More Ways to Shop' to drive business results and supports the use of new technology.
* Represents the customer experience expectations in-store.
* Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
* Champion of RL core values.
* Supports a collaborative environment with the customer at its core.
* Engages in networking to start to build a clientele.
* Provides ongoing feedback to Management on successes and opportunities.
* Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
* Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
* Provides necessary feedback to Management on category opportunities or needs.
* Ensures sales floor and all store standards are met at all times.
Experience, Skills & Knowledge
* Retail experience or similar industry experience in a complex, high-volume, or high-profile specialty environment preferred.
* Ability to effectively communicate with customers and store personnel.
* Ability to maneuver around the sales floor, stock/dressing room, cash wrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
* Ability to operate the register, stand, move, and walk for multiple hours.
* Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel (as required).
* Ability to build and maintain positive working relationships with customers, management, and co-workers.
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
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