Summary
A fantastic opportunity has arisen to be the ‘face’ of the school and work as a Customer Service Apprentice at Ocker Hill Infant School. You will be part of a busy team, undertaking a variety of customer service and administration-based duties.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
30 hours per week - Monday to Friday. Exact times to be confirmed.
30 hours a week
Start date
Monday 2 June 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As a member of the school administration team, your main jobs and duties will consist of:
* Word processing / data entry
* Filing
* Photocopying
* Dealing with incoming/outgoing post
* Answer the telephone and take messages as well as dealing with queries from parents and visitors to the school
* Undertake relevant and appropriate training related to the role as part of your personal development
* To undertake tasks keeping data protection and safeguarding in mind at all times
* Attend meetings
* Flexible to provide admin support to various team members
* Being committed to safeguarding and promoting the welfare of children and young people. Any disclosures or concerns to be reported to the school’s safeguarding officer.
* To carry out any other duties relevant to the post
Where you’ll work
Gospel Oak Road
Tipton
DY4 0DS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
JUNIPER TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
As well as working towards a Level 2 Customer Service Practitioner Apprenticeship Standard, you will learn job-specific skills from experienced colleagues.
Sandwell apprentices also participate in our bespoke 'Skills Academy' for apprentices. In addition to a workplace mentor you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team.
Requirements
Essential qualifications
GCSE in:
* English (grade A*-C/9-4 or L2 equivalent)
* Maths (grade A*-C/9-4 or L2 equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Team working
* Initiative
* Non judgemental
* Patience
* Confidentiality
* Flexibility
* Willing to learn
* Maturity
* Reliability
Other requirements
You must be willing to shadow senior staff, attend relevant training and be flexible to support the needs of the post. You will need to have a due regard for Safeguarding and Child Protection, therefore you will be required to undertake an Enhanced DBS Check prior to commencing in the post. Annual leave must be taken outside of term time only.