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Vida Healthcare, Carole Brown Health Centre
Location:
King's Lynn, United Kingdom
Job Category:
-
EU work permit required:
Yes
Job Reference:
e78c57d40ced
Job Views:
11
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
About the Role
Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team on a part-time basis, covering shifts anytime between 8am - 6:30pm, split into morning and afternoon sessions.
Full training will be provided, and the post-holder will be assigned a main base; however, the position involves multi-site working, and it is essential that the post-holder can cover all locations. Candidates need to have good communication skills, be well-spoken and approachable, enthusiastic, with the skills to multi-task.
The main responsibilities of the role include:
1. Maintain a professional and effective receptionist service to patients.
2. Provide telephone and face-to-face access for patients to book, cancel, and check appointments as per their requests, dealing with customers in a calm and sympathetic manner, working at a high pace under pressure to ensure accuracy.
3. Support patients who may have problems or complaints.
4. Undertake basic prescription administration training, ensuring queries are answered in the absence of prescription team colleagues.
5. Engage in customer service processes and policies to provide high-quality internal and external service standards.
6. Participate in any training indicated by senior receptionists or upper management, as appropriate for personal and professional development.
7. Perform other relevant duties, including projects, as agreed with the senior receptionist.
About the Candidate
Our patient support team aims to make a positive impact on our local community. You will be responsible for providing high-quality service to patients across our practices. You can expect mentorship and support from the organization, while being empowered to deliver care and support.
You must be able to work collaboratively with the general practice team to meet patient needs. High-quality service delivery, confidentiality, and patient satisfaction are priorities.
We welcome applications from organized, adaptable, and friendly individuals who are keen to help us provide excellent customer service and possess the following attributes:
1. Educated to GCSE level, with English among those GCSEs passed, or two years of working experience.
2. Previous computer training and experience.
3. Ability to work effectively with others.
4. Excellent organizational, time management, communication skills, and attention to detail.
5. Ability to handle highly confidential information.
6. Experience in a customer service environment.
The following skills and experience are also desirable:
1. Previous experience using SystmOne.
2. Basic knowledge of emails and Microsoft Office products.
3. Experience working within the NHS or in a call-center setting is preferred.
Our patients demand the highest standards of care. If you are conscientious with a strong team ethic, this could be the ideal role for you.
About Us
Vida Healthcare is one of Norfolk’s largest and most successful general practices, working with NHS colleagues to provide excellent patient care. Our practice has experienced impressive growth, creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on impeccable patient care standards, and to maintain this, we employ reliable team players with strong caring qualities, dedication, attention to detail, and a commitment to quality service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a Disclosure check will be required to screen for any previous criminal convictions.
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