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Responsible for providing a friendly, professional and efficient service to clients, visitors and other stakeholders, working flexibly across the Front of House and Food and Beverage facilities. Multi-skilled role covering the Science Park Café, Conference rooms and Reception. You will learn how to assist customers from all sides and learn just what it takes to keep a Science Park running. From receiving visitors for events, serving customers in our café, building admin experience to checking fire alarms are tested. Your apprenticeship will give you experience in a range of transferable skills.
Job Description
Main duties and responsibilities:
* Work collaboratively with ESPL’s core and extended teams to develop and deliver successful products and services in support of ESPL’S vision, mission, objectives and strategy.
* Provide an effective service to customers, with responsibility for the day-to-day operations in the Café and across the Front of House, maintaining a pleasant, courteous and friendly manner at all times.
* Liaise closely with and support the Centre Support Officer with all Food and Beverage requirements for the Seminar and Meeting rooms, ensuring that they meet client needs.
* Accurately operate the click and collect service for online orders in the Café, communicating online orders to the Chef and ensuring that they are correctly delivered and charged for.
* Operate the till and take payments from customers in the Café and assist the Chef with the procurement of supplies.
* Ensure a high level of health and safety in the Café and Front of House by maintaining accurate cleaning and temperature records, clearing and cleaning tables and chairs after each sitting, and clearing and cleaning the kitchen servery in accordance with the Health and Safety Regulations and Guidance.
* Undertake preparation of the food and beverages served in the café, as required, and set up and break down the outside seating areas (weather permitting).
* Ensure the café environment is pleasant and welcoming in line with the brand image agreed by senior management.
* Ensure that routine maintenance issues are reported to the Client Services Manager, and compliance with risk assessments and operational procedures.
* Maintain a flexible approach to provide support to team members during busy parts of the day, holidays and sickness cover, as well as on an ad-hoc basis, as required.
List of duties:
* Serving customers in the café
* Operating tablet-based POS till (Card only)
* Using Bean to cup coffee machine
* Changing layout of conference spaces
* Presenting conference refreshments ready for guests
* Welcoming guests to the conference spaces
* Helping Members with enquiries
* Stock ordering
Exeter Science Park Ltd - Employer
Exeter Science Park is the South West’s centre of activity for businesses in science, technology, engineering, maths and medicine (STEMM). It is the result of a vision to develop a regional science park that stimulates a knowledge-based economy, delivering better jobs, higher productivity and economic growth. Our mission is to help innovative STEMM businesses to deliver extraordinary growth in a like-minded community.
Minimum Requirements
Maths and English GCSE at 4/C.
For more information about this vacancy please contact Exeter College 01392 400800 (Ref ID:257886)
Unlock your career with Exeter College
Exeter College's Apprenticeship programme stands out as one of the best in the country winning numerous awards for Apprenticeship training and delivery. We achieve higher than national average success rates, which means you are more likely to succeed with Exeter College.
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