Job Title: Team Administrator
Location: Plymouth
Contract Type: Full-time, Monday-Friday
Ventro, Firntec and LivGreen are an exciting group of companies focused on fire-safety services and net zero retrofit. As the Team Administrator, you will work closely and effectively with the Pre-Construction Manager. This is a vital role within the business providing support and assistance to our site-based surveying team; pricing and scheduling surveys required by our clients and assigning them to the surveying team.
Duties and Responsibilities:
* Managing surveyor diaries.
* Plan surveys; taking into consideration the surveyor/client location.
* Provide excellent customer service.
* Schedule and assign required surveys to surveying team.
* Organise overnight stays including booking of hotels and travel as required.
* Liaising with clients and residents and keep them updated on their survey and its progress.
* Sending out resident letters; surveying date/surveyor name to be included.
* Communicate with surveying team via phone, emails, and WhatsApp.
* Establish and maintain positive relationships with staff, clients, and residents.
* Tenant liaison duties as required, answering incoming calls and emails.
* Collate all notes, videos and photos if required.
* Complete full cost estimates; providing accurate and timely estimations.
* Prioritise requests made via the estimating requisition sheet; based on timescale/urgency.
* Researching item costs including materials, labour, equipment etc.
* Review architectural plans – including floor plans.
The successful candidate must:
* Experience of delivering exceptional customer service and will continuously work to provide a customer first culture.
* Previous administration/scheduling experience beneficial.
* Good communication skills.
* Organised.
* Attention to detail essential and ability to prioritise workload.
* Ability to work well under pressure and within given timescales.
* Pricing/estimating experience is preferred.
Job Types: Full-time, Permanent
Benefits:
* Additional leave.
* Company pension.
* Cycle to work scheme.
* Free parking.
* Health & wellbeing programme.
* On-site parking.
* Referral programme.
Schedule:
* Day shift.
* Monday to Friday.
Application question(s):
* Do you have scheduling experience?
Work Location: In person
Reference ID: STC-VFM
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