Job Title: Healthy Homes Advisor Head Office Location: Brindley Place, Birmingham Job Location: Oxford Salary - £31,350.00 ( Essential Car Allowance) £750.00 per annum Contract type - Permanent Working hours - Full Time Closing Date - 07/02/25 Interview Date - TBC About the role At GreenSquareAccord, we take damp and mould issues seriously. Our aim is to eradicate damp and mould from our customers` homes and to support them through this process. We would like an individual to be a part of the team supporting tenants in our work to deal with the issues of damp and mould. The role will be integral to helping people in a supportive and understanding way and providing them with advice on how to best deal with the issues leading to damp and mould. To provide advice to customers to optimise humidity in their homes, to reduce the effects of condensation and effectively utilise their heating system and convey small changes that can make a difference. To identify and report property surveys that require detailed technical investigations or complex solutions. Plan and schedule visit at the customers convenience. To undertake cleaning/treatment of small areas of mould growth whilst providing support and advising customers how to maintain a healthy home. To report on any hazards identified within the home. To report any minor remedial repairs, follow up and ensure they have been completed. To report any safeguarding or wellbeing concerns. To keep accurate records and update when required to ensure we capture all information related to a customer`s home. To liaise with other teams and directorates to ensure we are always doing the best for our customer and have their interests or concerns at heart. As this is a new role, it may evolve as legislation changes and in consultation with the post holder it is liable to variation to reflect or anticipate changes. To respond to complaints promptly. Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer. Essential Prepared to attend and take part in training to increase knowledge and experience. Desirable Working towards HNC in construction. Level 1 or 2 NVQ in Customer Service. Qualifications in an social advisory / care or support background. About us GreenSquareAccord is one of the biggest social housing and care providers in England. We believe passionately in our mission to build better lives and provide social housing and support services to 54,000 people across our four localities. We are proud to play an active role in helping people to deal with the consequences of the housing crisis by providing affordable homes for people in our communities who need them most. We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system. Our purpose We are proud to be able to support tens of thousands of people across England by providing affordable housing and care to help people live independently. Our focus is on building better lives. Everything we do is about people - whether that`s providing a good quality, safe home or providing care which helps someone to live an independent life. Our colleagues live and breathe this social purpose and we need great people, with skills across a range of disciplines, to make this happen. Working for GreenSquareAccord gives you the chance to bring your skills and expertise and make a real difference. It doesn`t matter which role you are considering applying for, your work will help thousands of people build a better life. The GSA Way We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way. A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is. Our five core commitments are: We believe our customer is everything We are one team We are supportive and caring We are business-minded for social purpose We are curious and ambitious. You can read more about the GSA Way in our recruitment pack. Benefits In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP). GreenSquareAccord also offer a non-contractual performance-related bonus scheme. Further details will be made available upon joining, along with supporting documentation which can be found on the GreenSquareAccord intranet site. How to apply If this sounds like the exciting new challenge you`ve been waiting for, we`d love to hear from you. If you wish to have an informal chat about the role, please contact Kelly Williams via email [email protected] If you wish to apply for this role please email a copy of your up to date CV to [email protected]. It is also recommended that you make your current Line Manager aware of any roles you are applying for within the organisation. All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know. Close Date for applications: 07/02/2025