Position: Junior Professional Services EngineerLOCATION: OxfordSALARY: £32,000 - £34,000Benefits:20+ Days Holiday and rising (plus bank holidays)Flexible working (WFH incentives)Private medical coverDiscounted gym membershipEpic Christmas PartiesFree Car Parking Primary Purpose:This is a hybrid role the will look to develop current onsite known skill set with a pathway for development into becoming a full Professional Service engineer within the department.As such the required responsibilities have been split accordingly to enable the candidate to be fully aware of the roleTo enable the candidate to become fully able to complete project works solo, the candidate will spend time with the senior team engineers to shadow and understand the full requirements of how to deliver the required projectsKey Responsibilities - Onsite Helpdesk support - The Desktop team are tasked with supporting, investigating, and resolving our MSP client's IT related systems and making sure all issues are dealt with in a timely fashion.Being the go-to engineer for all site visit requirements where we have been unable to resolve the issue remotelyBeing an escalation point for onsite requirementsEnsuring all forms of support call are logged in the system and the client is kept updatedManage incident and request tickets ensuring established SLA's are metProviding support to our clientsHelp the Management Team with continued business improvementsCommunicate daily to clients/management with open tickets / projectsManaging the client's expectations with ongoing ticketsEnsure all client related problems are logged correctlyInform the management team of any tickets requiring escalationsWorking with client's 3rd party suppliers and vendors when appropriateAdhere to all company policies and proceduresLogging, managing, and resolving client IT issuesMaintain desktop asset register and configurationsUndertake any other reasonable duties as required to meet the needs of the business Key Responsibilities - Professional Service Engineer - Delivering at least 1 - 2 projects every month, this will increase alongside your expertise. This typically comprises three days of paid support work, one day for an SOW, and one day a week for training and administrative work.Lead role in project deliveryWork with other departments, ensuring that everyone is kept up to date pre/during/post project worksWork alongside the department PM to work within created project planCreate a detailed Scope of Work document in line with the project proposalRaising concerns and SOW creepAbility to be agile during project works should issue ariseStrong communicator both verbally and written to both internal departments and the wider client base Person Specification:Minimum:Excellent knowledge in Windows 7/8/10 installation and configurationGood working knowledge of PC hardware repairsGood knowledge with MacOS installation and configurationGood working knowledge of Email Management/Configuration - Exchange 2013/2016, Office365, Intune management and configuration etcGood working knowledge of Active Directory - User account creation, group creation, etcComms cabinet patchingBasic knowledge of VLANsGood working knowledge of NTFS permissionsHandovers - SOW doc: Scope of works to be completed in the time frame given. If extra discovery is needed it needs to be highlighted at internal handover. End of End-of-project handovers need to be completed to the Planet internal team or the customer (customer type depending) Only at this point can the project be signed offMinimum of 2 years' IT experience in a corporate or services environmentDriving license and own transport2+ years' experience working with medium-large business INDITPlanet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position