Income Team Leader
Camden
Temporary
Full time
Are you an experienced leader with a passion for delivering excellent housing income services? Camden is seeking an Income Team Leader to lead a dedicated team in managing income collection and arrears prevention. If you have strong leadership skills, a background in housing income recovery, and a desire to make a positive impact on residents' lives, we want to hear from you!
THE ROLE
As the Income Team Leader, you will be responsible for leading a team of officers to deliver a person-centred housing income collection service across Camden. You will oversee income recovery processes, respond to customer enquiries, and ensure effective debt prevention strategies are in place. Your key responsibilities will include:
Managing a team focused on income collection for Camden's housing stock, from early intervention to initiating possession proceedings and attending court
Responding to customer enquiries and complaints, and identifying opportunities for early intervention and service improvement
Making financial decisions around repayment options and debt enforcement, in line with policy and procedures
Ensuring the timely and effective management of rent accounts, prioritising specific tasks such as court preparations and evictions
Monitoring accounts on a weekly basis to maximise income collection and reduce arrears
Collaborating with other services to ensure the effective provision of housing and support servi...