3rd Line Support Engineer - Hitchin - £45K
My client a high performing MSP is currently seeking an experienced & motivated 3rd line support professional to join the team. The role will involve spending time between customer's sites providing in person support & the Hitchin office. The ideal candidate will come from an MSP background with both onsite & Support Desk experience.
Requirements
* Outstanding problem-solving & troubleshooting skills.
* Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
* Deployment & advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
* Management & troubleshooting of Windows Server, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
* Virtualization technologies such as Hyper-V.
* Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard Firewalls, VLANs and VPNs
* Understanding of security concepts, Cyber essentials framework, compliance and governance.
* Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
* Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
* Experience with PSA (Autotask preferred) & working to SLA's.
Desirable Skills & Qualifications
* Microsoft Certifications.
* Exposure to ITIL or other ITSM framework
3rd Line Support Engineer - Hitchin - £45K