Primary Details
Time Type: Full time Worker Type: Employee
Complaints and Quality Analyst
Chelmsford or Stafford
Permanent (Hybrid)
At QBE, our purpose is to enable a more resilient future.
We are an international insurer and reinsurer with a local presence in 27 countries.
The opportunity
We're looking for an experienced Complaints and Quality Analyst /Quality Performance Analyst to join our Operations Performance Improvement team on a full time, permanent basis. This role is crucial for driving the performance analysis of Operations, helping shape success through insightful reporting. You’ll work closely with key teams in Operations and Underwriting, creating and enhancing scorecards to drive impactful results.
Your new role
As a key member of the Operations Performance Improvement team, you’ll play an exciting dual role: providing vital support to the leadership team while taking charge of coordinating and resolving underwriting complaints. Your contributions will drive operational excellence and customer satisfaction in a dynamic environment.
Main responsibilities:
1. Lead the coordination and resolution of underwriting complaints, ensuring internal and regulatory deadlines are met and customer satisfaction is achieved.
2. Uphold the "Treating Customers Fairly" principle and follow company policies when handling complaints.
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