Job Description
Role: Key Account Manager
Location: Hybrid - Midlands
Salary: £40,000 - £50,000 per annum
About
This company is an independently owned group of established businesses that design, install, maintain, and monitor electronic life safety and security systems.
Their Fire & Security division operates from St Albans in Hertfordshire with current sales of £5.5m and 65 team members. Integrated Protection Maintenance Services (IPL), established in 2005, operates from Coleshill in Birmingham with current sales of £1.9m and 14 team members. The combined vision of the group is to scale a sustainable and dynamic group of businesses through continuous investment and development in its people.
With an ambition to achieve revenue of £12m by 2026 and a mission to provide compliant protection, unrivalled customer experience, and professional service, they are committed to operational excellence. This is achieved by empowering and developing exceptional talent while maintaining a friendly and supportive environment.
Why we think you would love to work with us
At this company, they aim to invest in and empower you to continue our mission of being one of the nation’s trusted commercial fire and security partners while maintaining our friendly and supportive culture.
Join our team where your dedication and integrity will be recognised with opportunities for progression while ensuring a healthy work-life balance. Our success lies in creating a working environment where every individual is motivated to work together and exceed the expectations of our customers. We value our people and will support you to deliver on all aspects of our business with integrity and dedication.
* Team member benefits include:9-day working fortnight
* Continuous professional development
* Wellness & Employee Assistance Programme (EAP)
* YuLife – The #1 rated benefits program
* Death in service insurance
* Salary sacrifice pension scheme
* Quarterly one-to-one check-ins with your line manager
* 25 days’ holiday, plus Bank Holidays, increasing to 35 days (1 day extra per annum to 30 days and a further 5 days after 10 years)
* A company culture that promotes work-life balance
* Access to mental health care support
* Team Member of the Month recognition for outstanding contribution
* Annual company day to share successes and strategic plans
* EV or Hybrid company car scheme
About you
You will have a proven track record in relationship management, including service and project selling within the fire and security industry. You will have a background in developing new and existing client relationships with exceptional management and support to allow you to build your pipeline and achieve annual sales in excess of £500,000 per annum.
All aspects of the role must be performed in line with the business’s values to realize our vision by providing unrivaled customer experience and professional service to our clients. The position requires high levels of self-motivation and organization and must be performed with integrity and dedication. In return, we are committed to empowering and developing exceptional talent, maintaining our friendly and supportive environment to ensure we get it right the first time, every time.
About the role
Reporting directly to the Group Sales Director, the role is to develop, manage, and convert your own sales pipeline working within unrestricted areas or industries to contribute to the sales team in delivering our group sales targets. The position requires a high level of self-motivation, exceptional organizational, and communication skills.
* Responsibilities include:Market Research & Analysis: Research and analyze market trends, customer needs, and competitive landscape to identify new business opportunities. Work closely with the Group Sales Director to define and segment target markets to focus business development efforts on.
* Client Acquisition & Relationship Management: Generate leads through networking, referrals, previous relationships, and digital marketing efforts. Conduct meetings and presentations to potential clients to explain services, answer questions, and address concerns.
* Product & Service Development: Collect feedback from clients and the market to inform product and service improvements to the Group Sales Director to help support our business strategy. Collaborate with the sales team to design and introduce new fire and security solutions in line with our strategy.
* Compliance & Risk Management: Stay informed about industry regulations, standards, and best practices to ensure compliance. Identify and mitigate risks associated with new business ventures and partnerships.
* Reporting & Analytics: Track and analyze key performance indicators (KPIs) to measure the effectiveness of your business development. Prepare regular reports on business development activities, progress, and outcomes for senior management.
* Customer Satisfaction & Retention: Ensure high levels of customer satisfaction by addressing client issues and providing exceptional service.
* Design & Quotations: Complete site surveys to design fire and security systems utilizing our SaaS-based business management system. Present these proposals using our company set templates and guidelines within the timeframe requirements of the customer. Manage your pipeline by following up on quotations, negotiating, and successfully delivering on outstanding opportunities.