Calling all aspiring IT Technicians we have the perfect opportunity for you Blowfish Technology are on the hunt for the next IT Support Apprentice to join their rapidly growing team The Blowfish Technology Team are all fully qualified PC Technicians with a range of qualifications from Microsoft System Engineers to Cisco Certified Professionals, they really do promote personal development in the workplace As an apprentice, you will be tasked with providing 1 st line support to customers, troubleshooting technical issues, installing, testing, and maintaining hardware and much more. You will be immersed in all things IT Supported by the Managing Director who has a track record of successful apprentices as well as a specialist coach from Baltic Apprenticeships, you will have access to industry expert knowledge throughout your apprenticeship In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Providing 1 st line helpdesk support to customers in line with SLAs Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £13,000 per annum Monday to Friday 9am-5pm 20 days annual leave plus Bank Holidays Regular social events Fantastic progression opportunities Desired Qualities, Skills and Knowledge: A passion for IT Desire to learn and develop your skills Good communication skills Ability to work as part of a team Grade 4/C in Maths and Grade 5 English GCSE Your Training with Baltic: This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.