Our client based in Huntingdon is looking for a Claims Handler to join their brilliant team. This would suit someone with telephone customer service experience, who knows how to demonstrate empathy and understanding to the caller. We are looking for 3 people, so get applying!
You will be office based, 9.45am to 6pm, working for a UK-wide business which supports people in time of need, therefore diplomacy, tact and excellent listening skills are required. The company invests heavily in training in the first 6 months of the role, so you will be as educated as possible to be able to handle the type of calls incoming.
Responsibilities will include:
Dealing with people of all parties through the claim process
Take incoming calls from customers, engaging with them in an interested and understanding tone Giving educated, prompt, accurate advice (from training given)
General administration of claims on a daily basis
Achieve call targets and focus on career development.
Prioritising and organising your workload to ensure deadlines are met.
Proactively reviewing claims to ensure continued progression and following up with relevant parties.
Investigate and understand customer queries, forwarding to the correct department for resolution.
Diarising external requests to help complete the request.
Taking ownership of your own caseload, managing the claim from beginning to end, using diary system to review progression.
Manage the collection an...