Are you a motivated and enthusiastic individual looking for a rewarding challenge in NHS IT? This is your chance to be part of a dynamic team, providing essential IT support to staff across the Trust!
What We're Looking For
* Proficiency in IT support across desktop and end-user computing
* Basic knowledge of networks, servers, and mobile tech
* Strong communication and problem-solving skills
* Ability to work under pressure - independently and as part of a team
* Flexibility to adapt to a fast-paced NHS environment
Why Join Us?
At Lancashire Teaching Hospitals NHS Foundation Trust, you'll be:
* Encouraged to share your ideas and improve services
* Supported in your career development and progression
* Valued as a key part of our friendly and dedicated team
Main duties of the job
Your Role
As an IT Support Technician, you will be the first point of contact for NHS staff, providing essential first-line IT support both remotely and face-to-face. Your responsibilities will include troubleshooting issues related to desktops, networks, servers, and mobile devices while ensuring excellent customer service via the IT Service Desk. You will work across multiple sites, including Preston and Chorley, and be part of an out-of-hours on-call rota, helping to maintain seamless IT operations within the Trust.
About us
Why Choose OneLSC and Lancashire Teaching Hospitals:
* A vibrant, diverse, and inclusive healthcare community
* Cutting-edge facilities and technology
* Opportunities for continuous professional development
* A culture that values and recognizes your contributions
About Us:With over 1000 beds, Lancashire Teaching Hospitals stands as a beacon of healthcare excellence. Our specialties range from the conventional to the extraordinary, as we proudly serve as a Tertiary Centre for Lancashire and South Cumbria in Neurosciences, Trauma, Oncology, and Renal Medicine.
Your Impact:Be part of a team that's not just meeting healthcare needs but exceeding them. Whether you're in Neurosciences, Trauma, Oncology, or Renal Medicine, your contribution matters. Lancashire Teaching Hospitals is the nexus where expertise meets compassion, and we're inviting you to make a difference.
Open to All Applications: This is not just a job; it's a calling. One LSC and Lancashire Teaching Hospitals NHS Foundation Trust welcomes applications from individuals across various trusts, fostering diversity, and enriching our healthcare community.
Job responsibilities
* Provide quality IT support
* Management and development of the Trusts IT Services and systems
* Troubleshooting problems and supporting the End User Compute and Voice estate
* Network support (wired and wireless)
* Storage environments
* Active Directory management and remediation
* VMware and Cloud environment support
* Microsoft client and server products
* Server/client hardware and IT security
* Implement and develop processes across the 1st, 2nd, and 3rd line teams to improve workflow and knowledge management
Person Specification
Knowledge and Experience
* Demonstrable previous experience in a technical support role
* Detailed knowledge of: MS Office, PC and server hardware & troubleshooting, MS Windows 11, Active Directory
* Experience of Group Policy and Microsoft Config Manager (SCCM)
* Working with Cisco network products. Experience of VMware incl Airwatch MDM
Qualifications and Education
* Degree or similar computing qualification or equivalent proven knowledge in IT & technology fields
* Microsoft Certified Professional certifications or other recognised IT vendor certification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£29,970 to £36,483 a year Per Annum, Pro Rata
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