Job Title: 2nd Line Support Analyst
Location: Dorset
We are seeking an experienced 2nd Line Support Analyst to join our team at Intec. As a 2nd Line Support Analyst, you will be responsible for providing technical support to end users, maintaining and overseeing installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices.
Key Responsibilities:
* Taking ownership and managing tickets through resolution or escalation
* Providing technical support to end users
* Maintaining and overseeing installation, configuration, maintenance and troubleshooting of end users Workstation hardware, software, and peripheral devices
* Managing calls logged at the Support Desk ensuring timely resolution in accordance with the agreed SLA's
Requirements:
* Microsoft Exchange
* Active Directory
* Cloud (Azure, AWS or Google cloud)
* SCCM
* Office 365
* Mobile Device Management
* Intune
* Windows Servers (full range)
* Server Virtualisation (HyperV / VMWare)
* Local Area Networking
* Symantec Products
* Cisco LAN/WAN (routers, switches, ASAs)
* Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls
* Citrix ( XenApp/XenDesktop)
Benefits:
* £30,000 - £37,000 Basic Salary
* Bonus
* Excellent Benefits Package