Job Description The role covers a range of tasks that demand attention to detail from administrative, reception duties through to taking a lead on the presentation and maintenance of the site to deliver the highest service to customers and colleagues. Reporting to our Customer Support Manager we are looking for a well organised, positive and conscientious individual with a ‘Can Do ‘ attitude. Ideally with similar customer facing experience, this role also demands the ability to enjoy and thrive on multi-tasking. Candidates also must have exceptional people skills as our customers and colleagues are discerning and you will be a key front facing element of our brand. Duties Include: Day to day responsibility for leading new customers through the onboarding process including setting up customer’s accounts on our system, monitoring Trainee’s accounts prior to starting their training to ensure all relevant Certificates are in place Communicating the onboarding process at each stage sending the relevant emails to support this and dealing with all enquiries that may arise from this process. Ensuring stock levels are optimal to provide equipment for flight bags Monitor trainee and staff uniform orders - record, track and update uniform orders and uniform deliveries liaising with the uniform supplier when required Daily monitoring and responding to correspondence via email Communicating maintenance issues at Skyborne Accommodation and Flight Centre reported by trainees and staff to the Facilities Team. Monitoring progress, and communicate resolution back to trainees and staff as required Assisting with check-ins and check-outs of trainees at Skyborne Accommodation. Participating and assisting with event organisation to include induction days, open days, graduation events, airline visits, airline forums and university visits Offer administrative support to various teams within organisation as required Develop key relationships both internally and externally to ensure customer expectations are met and exceeded