Hilton Garden Inn
Full Time (40 hours)
5 out of 7 days including Weekends
Competitive Salary + Benefits
We have an exciting opportunity for somebody to join our Hilton Garden Inn Hotel team as a Night Receptionist.
The Hilton Garden Inn at Emirates Old Trafford (the Home of Lancashire Cricket) is a unique hotel positioned in a world class thriving multi-purpose venue that hosts a multitude of large-scale and high-profile events, from international cricket to sell-out concerts.
The hotel, with its 250 bedrooms (including 140 pitch-facing rooms), restaurant where breakfast and dinner is served overlooking the pitch and bar is located within the Emirates Old Trafford venue sitting alongside our award-winning conference & events facilities integrating seamlessly with the stadium and all the events that it hosts.
This is a unique opportunity to be part of something big! You are not just working at a hotel you are working at a cricket and concert venue.
The Role
As our Hotel Receptionist your responsibilities will include, but by no means be limited to:
1. Ensure an efficient reception experience for all Guests, including check-in and check-out.
2. Complete audit procedures as directed by the Night Manager.
3. Ensure a positive outcome for any guest queries in an efficient and timely manner.
4. Ensure that the Night Manager, Assistant Night Manager and other relevant team members are kept fully aware of any relevant feedback from guests.
5. Demonstrate a high level of guest service at all times.
6. Attend appropriate training courses when required.
7. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
8. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities.
9. Act in accordance with policies and procedures when working with front of house equipment and property management systems.
10. Follow company Brand Standards.
11. Assist with other departments as necessary (F&B, Bar, Room Service, Housekeeping, Maintenance).
12. Monitor all CCTV, FLS panels for the hotel & stadium and liaise with on-site Security, Fire Team, Emergency Service.
13. Deal with any car parking issues and barriers.
14. Act as Fire Marshall in the event of an emergency.
The Person
1. Previous experience in Front Office within a hotel (ideally nights).
2. Knowledge of hotel property management systems.
3. Previous experience of Front Office Management Systems.
4. Previous experience with payment handling.
5. Good level of IT skill.
6. Commitment to delivering a high level of customer service.
7. Positive attitude and good communication skills.
8. Flexible to work night shifts.
9. Ability to work on own and as part of a team.
10. Excellent grooming standards.
What We Offer
1. A competitive salary.
2. Holiday allowance increasing with service.
3. 2 x standard Lancashire Cricket season memberships.
4. Social events throughout the year.
5. Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service.
6. Optional health cash plan scheme.
7. Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners.
8. Free parking.
9. Uniform.
Please take a look at the full job description and if you have the experience and skills required, coupled with the enthusiasm and energy levels needed to fulfil the responsibilities of the role to their full potential, then please submit your CV outlining why you should be considered for the position.
The closing date for applications is 6th April 2025 however, if enough suitable applications are received prior to this date, we may carry out interviews immediately and look to close the process early should the ideal candidate be found.
We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation and we are committed to providing new opportunities and striving for greater diversity.
It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and as we strive to meet Sport England Guidance in this regard, we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club. Please also be aware, all of our roles are subject to reference checks from previous employers.
Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and vulnerable adults. Due to this post being in regulated activity, the potential employee will be required to undertake a Disclosure and Barring Service check at the appropriate level. It is a criminal offence for a barred person to attempt to engage with vulnerable groups. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.
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