This is an exciting position working with the Clinical Nurse Specialist team for Children and Young People. The post holder will provide a pivotal role in ensuring that treatment pathways for children and young people undergoing treatment for malignancy are effectively managed from the point of patient referral to the transition of care to the late effects, palliative care or drug development teams. It is a customer-facing role with a requirement to be flexible and cross-cover within the administration functions to support the service requirements in the department.
Main duties of the job
* The post holder will form an integral part of the Clinical Nurse Specialist (CNS) team in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout their cancer care and following treatment.
* The post holder will coordinate and monitor the completion of Holistic Needs Assessment by patients and escalate any concerns to the CNS.
* The post holder will provide administration support to the CNS team by triaging phone calls, supporting with completing and sending of referrals, liaising with community teams, and updating and maintaining databases.
Working for our organisation
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities, and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities, and we welcome flexible working requests from point of hire to support employees' work-life balance. We are looking for employees who aspire to excellence, share our values, and can play a crucial role in our ongoing achievements.
Detailed job description and main responsibilities
* Triage telephone calls to the CNS team phone, liaising directly with patients/carers, signposting while working with defined protocols and guidelines, and escalating as needed to the CNS and clinical team. Documenting and communicating outcomes.
* Assist with completing Holistic Needs Assessment (HNA) paperwork in clinics and escalate concerns to the CNS where appropriate. Signpost patients to services to help meet their needs identified from the HNA.
* Coordinate and ensure that as patients end treatment, act as the patient advocate and facilitator in order to resolve issues that may be barriers to accessing the service.
* Coordinate referrals and ensure all relevant information is present as per policy and protocols.
Person specification
Skills
* Evidence of effective negotiating and influencing skills.
Education
* GCSE English Language and Mathematics (Grades A-C) or equivalent.
* Care Certificate – or the ability to attain the Care Certificate within 12 weeks.
* Willingness to complete Medical Terminology course.
* NVQ Level 4 in Health or Social Care.
* Experience working with children and young people.
Experience
* Experience in coordinating a patient workload.
* Experience of multi-professional working.
* Experience in the use of data management.
* Good communication skills.
* Experience in, or good understanding of health and social care services and pathways.
* Understanding of Cancer Support services across the UK.
* Awareness of relevant national cancer policies.
* Knowledge of relevant cancer treatments, interventions, and terminology.
* Awareness of the relevant tumour-specific pathways.
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian, and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden, we have an immune-compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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