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Who We Are
We are the backbone of transport construction, supplying essential building materials for projects ranging from mini-roundabouts to motorways and railways. With over 40 Keyline branches across the UK, we combine expert knowledge with outstanding service to ensure our customers receive the right products at the right time.
Role Overview: Customer Sales Expert
As a Customer Sales Expert, you will be the face of our business to our customers, delivering exceptional service daily. You will work closely with our External Account Manager to understand customer needs and tailor solutions accordingly.
Key Responsibilities
1. Utilise our CRM and Sales Hub systems proactively to identify and capture potential leads, making outbound sales calls to build relationships and uncover customer needs.
2. Manage customer enquiries from initial contact to invoice, ensuring the correct products or materials are offered, including recommending alternatives to maximize profitability.
3. Exceed personal sales targets by managing discounts and margins on existing accounts and actively pursuing new business opportunities.
4. Negotiate and foster relationships with key suppliers and their representatives.
5. Serve as the primary point of contact for customer queries, handling requests efficiently and professionally.
6. Maintain up-to-date knowledge of products, including their uses, sizes, and quantities, and stay informed of price movements, stock availability, and special offers.
7. Drive your professional development through ongoing training and learning from others.
8. Follow all cash and credit sales procedures accurately, ensuring all documentation complies with company policies.
9. Assist with stock-taking as required.
Candidate Profile
This is a key customer-facing role requiring enthusiasm and excellent communication skills (both written and verbal). The ideal candidate will have:
* A background in internal sales, with the ability to identify, understand, and respond effectively to customer needs.
* A desire to progress and develop new skills.
* The ability to work independently, demonstrating initiative.
* A positive attitude and being a true team player.
* Some product knowledge of construction materials or transport infrastructure (desirable but not essential).
* Strong organizational skills with the ability to plan and prioritize effectively.
* Good IT skills and strong numerical aptitude.
Benefits
Joining our team offers opportunities for career development and growth. You will play a pivotal role in shaping the future of transport infrastructure within a supportive environment. Our benefits include:
* Competitive salary
* Performance-based bonus
* Save-as-you-earn & Buy-as-you-earn schemes
* Generous pension scheme
* Exclusive discounts, including 20% off at Toolstation
* Wellbeing support
* MyPerks discounts at top retailers and restaurants
* Standard working hours, Monday to Friday, with no weekends or bank holidays
* Flexible working arrangements available, including reduced hours, flexible start/finish times, compressed hours, part-time, or job sharing—discuss during your interview.
How to Apply
If you're ready to advance your career, apply now! We value diversity and are committed to equal opportunities for all applicants.
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Our company spans trade, home improvement, and DIY markets, striving to offer the best for our employees, customers, suppliers, and communities, aligning with our strategic goals.
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