Box Office Assistant Location : Stoke DAbernon Cobham, Surrey Salary: £13 per hour Hours : on Fridays (with a 30-minute unpaid lunch break). Flexibility to work evenings or weekends when events are taking place. The School provides a place for musically gifted children from around the world to develop their talents to the highest level within a stimulating academic environment. It was accorded the status of Centre for Excellence in the Performing Arts in 1973 and has a global reputation as one of the worlds leading music schools. The Role To assist in the running of the Box Office in the Hall. Answer all queries on the Box Office dedicated phone line promptly and efficiently. Assist in mail-outs for events. Take bookings for ticket sales for all events within The Hall. Liaise with staff regarding bookings and reserve seats as required by the School. Assist in the processing of all payments for tickets and bookings. Help organise the printing, collection and distribution of booked tickets. Ensure that the Box Office is neat and tidy at all times. To assist the Hall Team with the general running of the venue. Provide administrative support when required. Assist with the Steward packs before events. Liaise with the Production Manager regarding all special seating requests. Assist in making sure that the Hall is maintained and presentable after every event. Maintain a Lost Property Register and organise the disposal of unclaimed items. Be able to work both as part of a team and independently, showing flexibility to assist colleagues at busy times. Any other duties which are reasonable as requested by the Head. Skills and Qualifications The following competencies are required for this position: Essential Competencies Experience of working in a professional setting and successfully meeting individual and team objectives. Excellent administrative and organisational skills, with the ability to prioritise your workload without constant supervision and show initiative and drive. Attention to detail and an unwavering commitment to ensuring all administrative tasks are completed to the highest standards, in service of the teams objectives. Ability to build positive, ongoing relationships with colleagues, both within the team and across operational boundaries - demonstrating tact, emotional intelligence and the ability to work collaboratively to reach mutual goals. Excellent communication skills, both in writing and in person, and the ability to represent the School and Hall to all potential customers and supporters. Ability to identify and analyse problems and suggest creative and deliverable solutions. Ability to identify current knowledge level and skills set, and areas requiring development with a commitment to ongoing improvement. Ability to handle customer phone calls and emails efficiently and courteously. Desirable Competencies Experience working for an arts organisation or charity. Proficiency in using ticketing software such as Spektrix. The candidate will need: An Enhanced DBS check UK right to work check UK and EEA prohibited list checks Satisfactory references Medical declaration Verification of qualifications Maths & English GCSE or equivalent Benefits Free School lunch during term times Free parking Use of the Schools swimming pool when available Free lunchtime concerts Discounted tickets to other school events 24/7 access to DAS counselling services 24/7 access to AXA Thrive app for mental wellbeing AXA Health telephone line access for medical support and advice To Apply If you feel you are a suitable candidate and would like to work for this reputable School, please click apply to be redirected to their website to complete your application. Closing date : 31st January 2025 ADZN1_UKTJ