Relief Assistant Shop Manager (RASM) – Hobs Moat, Solihull
Birmingham Hospice is looking for a Relief Assistant Shop Manager (RASM) to join its Retail Team to provide assistance and area cover in our Hobs Moat, Solihull and local area shops.
Are you a highly motivated and organised individual looking for a new challenge? Do you want to join an innovative and trailblazing charity retailer who has been awarded UK charity shop of the year for 2024/25 and help make a difference by raising income to help fund care for our patients and families?
As a RASM, you will assist the shop manager in running the shop and cover their days off and holidays.
No retail experience is required as we can train you; we just require the drive and determination to do a good job.
As RASM, you will:
* Own the daily operations in the absence of the Shop Manager
* Achieve income targets by maximising sales & donations
* Provide the highest level of customer service to donors and customers
* Lead by example and support the acceptance, sorting, pricing, steaming & displaying of goods for sale to maximise income within agreed guidelines
* Effectively lead the shop volunteers, respectfully supporting their usual tasks and commitments to meet the shop's KPI requirements
* Understand & lead by example to develop a positive team spirit & actively promote the work of the Hospice
* Utilise social media to promote the shop
The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We value each person as an individual – whether they are colleagues, patients, family members, carers, or supporters, every person matters. We embrace diversity of culture, background, and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you about what makes you uniquely you and how this opportunity will support you to succeed.
Our Values
Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.
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