Cusomer Services Service Desk Coordinator Location Aylesford, Maidstone Monday to Friday 8am 5pm, 8.30am - 5.30pm and 9am 6pm 3days office, 2days remote working after probation. The role of Service Desk Coordinator is to ensure that our priority clients accounts are monitored and managed effectively, ensuring SLAs and KPIs are consistently achieved and our customers receive a high-level dedicated service. Monitoring and maintaining of bespoke customer portals Logging service calls on internal systems Liaising with internal departments and external suppliers Liaising with customers contacts Creating and running regular and ad-hoc reports in excel Analysing and challenging monthly performance data