Fortis are working with a great client to recruit an IT support engineer to be based on-site with a customer. The IT support engineer will be the point of contact on site and deal with all IT issues at a 1st line level. You will need to have great customer service skills and have a good deal of patience.
The successful IT support engineer will be dealing with customers face to face, over the phone and through the ticketing system. We are looking for candidates with some experience working in IT support who are looking for the next step in their career. You will be setting up laptops, solving any Wi-Fi issues, looking after printers and generally making sure the client site functions from an IT standpoint.
The IT support engineer will also be involved in general maintenance and upgrading of equipment. Due to the nature of the client you will need to be able to get an enhanced DBS clearance.
The role
-Supporting end users and providing basic training in the use of IT solutions
-Carrying out regular checks making sure all systems are online, backups are successful
-Providing first line PC hardware and software support
-Escalating tickets when needed
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