Summary
This is a fantastic opportunity to join the property sector. Bristol Property Partnership is a dynamic, award-winning provider of high-quality private rental accommodation to tenants in Bristol. This is your chance to be part of a small, friendly and supportive team, learning all aspects of business support from true experts in their field.
Wage
£15,000 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday, shifts TBC.
37 hours 30 minutes a week
Possible start date
Monday 17 February
Duration
1 year 2 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working in a small, friendly team, you’ll be helping to ensure that comprehensive support is provided to tenants, Landlords and Property Managers.
This varied role includes:
* Assisting new tenants with referencing checks, loading all information to systems
* Managing and issuing tenancy documentation
* Working closely with the Property Managers to organise property inspections, tenant check ins and check outs
* Helping with dressing properties and taking photographs
* Answering the phone, dealing with incoming and outgoing emails and meet and greet clients
* Managing the business marketing plan including our Facebook and Instagram sites, posting and advertising properties
* Actioning tenancy renewals, notices to leave and rent reviews
* Managing and actioning all property safety certificates ensuring 100% compliance with required safety legislation and recommendations
* Managing and keeping a record of property keys – signing keys in and out of the office for contractors
* Supporting Property Managers as needed with tasks including correspondence to landlords and tenants, chasing maintenance and organising diaries
* Ensuring that our service excellence KPI’s (Key performance Indicators) are achieved and required responses and information provided accurately and within timescale
* Maintaining all necessary record keeping systems and management information systems ensuring that these are accurate and up to date at all times
* Managing the office ensuring adequate supplies, a good working environment and offer improvements and ideas on business efficiencies, systems and working practices.
Where you’ll work
34A CHANDOS ROAD
BRISTOL
BS6 6PF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HOUSE OF CLIVE (HAIR AND BEAUTY) LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Next Level will work closely with you to complete your Level 3 Business Administration Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.
These workshops occur once every 2 weeks online.
You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself to ensure you are meeting deadlines and staying on top of your work. These may be online or in person at your place of work.
If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* English (grade Grade 4)
* Maths (grade Grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Administrative skills