PEOPLE are at the HEART of everything we do.
This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here.
The Day Surgery unit at Queens hospital is offering you to join our friendly and caring team. If you believe you can help enhance the patient experience on our wards, we would be delighted to welcome you. You must have the ability to work as part of a Multidisciplinary team that ensures quality care remains at the centre of our service. So if you are a team player who enjoys a challenge, have drive and enthusiasm, and want to make a difference to every patient you look after, consider joining us. This position is for 30 hours per week and you would be expected to work early and late shifts.
Main duties of the job
To provide a comprehensive, efficient and effective clerical/administrative support to nursing and medical staff at ward level. The post holder will promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained. The post holder will be the first point of contact for other departments, patient’s relatives and outside agencies. The nature of duties undertaken within this post dictates that strict confidentiality is maintained at all times.
Working for our organisation
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
Person specification
Education/ Qualifications
* Educated to GCSE level including Maths and English
Skills/ Abilities
* Good oral and written communication skills
* Excellent IT Skills and working knowledge of Microsoft packages such as Outlook, Excel and Word
* The ability to handle situations involving aggressive patients and visitors both in person and on the telephone
Experience/ Knowledge
* Previous experience of having to work independently
* Previous administration experience
Ensuring people settle in and feel part of our Trust straight away is one of our top priorities. We hold two corporate welcome events each month and, if successful, you will start on one of these days so we can provide you with a seamless and welcoming introduction to our Trust.
Barking Havering and Redbridge University Hospital NHS Trust is committed to Safeguarding Children and Adults at Risk and expects all staff and volunteers to share this commitment. Safeguarding and promoting the welfare of children, young people and adults is central to the care provided by our Trust and the post holder must be aware of their responsibilities and work in line with our Trust’s Safeguarding Adult and Children Procedures.
We are an equal opportunity employer welcoming applications from all sections of the community and welcomes applications from people wishing to job-share, either with or without a partner. Applicants who consider themselves to have a disability (as defined by the Equality Act 2010) will be shortlisted for interview if they meet the essential criteria.
Trust buildings and grounds became fully Smoke Free on National No Smoking Day 11th March 2015. The Trust expects all staff to promote healthy living and to set good examples in their own behaviour. Those not ready to quit smoking must remain smoke free during working hours, and will not be able to smoke in Trust uniform, in Trust grounds including car parks, while driving on Trust business or take smoking breaks.
We may close vacancies prior to the advertised closing date once a sufficient number of applications have been received and to support with streamlining the recruitment process.
If you have not received a response within 3 weeks of the closing date of an advert, please assume that your application has been unsuccessful.
There’s never been a better time to join the team. Apply online now.
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