We are currently recruiting within the Reading area. We have opportunities to start in October & December 2024.
Our goal at CityFibre is to unlock the digital potential of Britain. As the UK’s largest independent full fibre platform, we are creating a broadband network that works seamlessly for everyone, every day, with powerful, gigabit-speed connections that enable people and communities to enjoy life in full flow. Our growth means that you can grow here, too. At CityFibre, everyone is given the opportunity to make an impact.
What you can expect from us:
* A salary of £29,000 - £36,000 depending on experience
* 25 days’ holiday
* A day off on your birthday
* A day off to support a charity or organization of your choice
* A performance-related bonus scheme
* Private healthcare
When you join us, you’ll have a two-week induction in Milton Keynes where you’ll receive all the training you need to be successful. Please note, if you are successful in your application, CityFibre will ask you to complete a DBS check and a health assessment.
How you’ll change it up:
As an experienced Fibre Installation Engineer (Known internally as Customer Field Engineer), you will be part of a team helping to show what delivering legendary service really means. You will complete installations, connect customers to the full fibre network, resolve any issues, and use your great customer-facing skills to ensure a best-in-class customer experience, every time.
Day to day, this is what you can expect to be doing:
* Assisting with ‘on the day’ issues that would otherwise prevent successful completion of first-time installations
* Completing complex or non-standard installations from site survey through to successful conclusion for both residential and business customers
* Resolving service incidents/escalations to a successful outcome in a professional and timely manner
* Participating in an on-call rota to provide industry-leading emergency response for network or customer issues
What you’ll bring to the role:
We’re looking for Engineers who have extensive experience and knowledge of fibre and a commitment to continuous improvement. You must be confident working at heights such as ladders and climbing poles. In addition to having a valid UK driving license, with no more than 6 penalty points, you must have these qualifications:
* NRSWA O1
* Openreach PIA S007 Sub-Duct and Cable Installation
* SA001 Overhead Safety and SA002 Underground Safety or SA006 Safe Working in Civils
The following qualifications are desirable:
* Openreach PIA S008 Overhead Cable Installation
* NRSWA LA
* SA020 MDU Installations and SA022 Track and Locate underground Services
* Health and Safety; EFAC, EUSR, Abrasive, IPAF and TETRA
CityFibre will provide you with the training and support you need to gain any of the above desirable qualifications you currently do not have.
CityFibre is committed to providing equal opportunities to people from all backgrounds and commitments, including your carer and family status. We’re also offering training programmes and placement opportunities to support skilled career changers, service-leavers, and returning workers to become part of our teams.
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