Customer Service Advisor
Location: Liverpool
Salary: £11.65 per hour
Contract: Temporary Ongoing Contract
Hours: 42.5 hours per week, Monday – Friday, 08.00 – 17.00
The Role
The overall purpose of the role is to provide ‘World Class’ Customer Service and effectively achieve the following core responsibilities:
* Providing professional first line technical advice, guidance and support to the customer on a variety of products
* Handling all customer interaction in a prompt, friendly and professional manner
* Obtaining and evaluating all relevant information to handle product and service inquiries
* Diagnosing and resolving first line technical issues
* Understanding the customer requirements
* Advising customers on the best services available
* Responding to customer requirements, resolving customer queries and complaints
* Building rapport with the customers
* Capturing, maintaining and ensuring quality of customer data
* Contributing to the overall performance of the team
* Delivering and maintaining both individual and team targets
The Candidate
You will have the following skills, experiences, and attributes:
* Experience of working in a customer contact centre environment
* Excellent verbal and written communication skills in English
* Previous experience of providing technical advice and support to customers
* A passion for delivering first class customer service
* Proven record of providing internal and external customer service
* Self-motivated and driven to succeed
* Team Player
* Technically savvy – a good understanding of the internet and smart phones and applications would be an advantage
* IT literate and good PC skills
* The commitment to work towards individual and team goals
Winsearch acts as an employment agency for permanent staff.
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Consultant: April Bryan
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