Locations Building 6, Birmingham, B32 1AF, GB
(Job Schedule Full time
Driving Required No
Drug and Alcohol Testing Required No
NOC Technician – Quinton, Birmingham – 4 on (2 days 2 nights) and 4 off.
As a member of the NOC team, you will be responsible for maintaining services in a viable and secure manner to agreed service levels across the NRTS Network.
You are required to be part of a 24 x7 x 365 NOC team and flexible in your approach to providing customer support. You will participate, through effective team working, in meeting business performance targets, thereby contributing to the achievement of the overall business objectives and critical success factors.
Allocate/dispatch tickets to technical support and field engineering groups, and other service providers.
Identify accurately, order and coordinate the delivery of spares to maintenance field engineers.
Organise traffic management, including coordinating road space booking and traffic management provider, regional control team, and field resource.
Liaise with utility companies where power loss is causing a network issue.
ITIL Foundation V4
Ms Office Suite
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. 26 days holiday plus Bank Holidays
~ Pension Scheme and Life Assurance
~ Online Discount Portal.
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.