Job Title: SAP Sales and Cloud Service Architect Company: HCL Technologies Location: United Kingdom Position Overview: HCL Technologies is seeking an experienced SAP Sales and Service Cloud V2 Architect with a strong background in Customer Experience (CX) and the utilities industry. This role requires a visionary leader capable of transforming sales processes and enhancing cloud services to drive business growth and customer satisfaction. Key Responsibilities: 1. SAP Sales & Service Cloud Architecture: - Design and implement SAP solutions for sales processes and cloud services including sales automation, service management, analytics and reporting, customer engagement, CX integration, collaboration tools, customisation and extensibility. - Lead end-to-end SAP architecture projects, ensuring alignment with business goals. 2. Customer Experience (CX) Enhancement: - Leverage experience in CX to improve customer interactions and satisfaction. - Design customer engagement strategies to foster better relationships and loyalty. - SAP Sales & Service Cloud integration with S/4HANA and with another CX components. - E2E business processes improvement based on SAP capabilities 3. Utilities Industry Expertise: - Utilize knowledge of the utilities sector to tailor SAP solutions. - Implement industry best practices to enhance operational efficiency. 4. Team Management: - Lead cross-functional teams to deliver projects on time and within budget. - Oversee project lifecycle, from requirements gathering to deployment and support. 5. Stakeholder Collaboration: - Work closely with clients, business leaders, and IT teams to ensure successful project outcomes. - Provide expert advice and recommendations to stakeholders. 6. Technical Leadership: - Keep abreast of the latest SAP technologies and trends. - Mentor junior team members and share insights on innovative solutions. 7. Pre-Sales Support: - Assist in pre-sales activities, including solution demonstrations and proposal development. - Identify opportunities for upselling and cross-selling to existing clients. Qualifications: - Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus. - Extensive experience in SAP sales solutions and cloud services. - Proven track record of working with Customer Experience (CX) platforms. - Experience in the utilities industry is highly desired. - Strong project management and leadership skills. - Excellent communication and interpersonal abilities. - Ability to travel as required. What We Offer: - Competitive salary package and benefits. - Opportunities for career advancement. - A dynamic and collaborative work environment. - Access to latest technologies and training programs