We are looking to recruit a talented Customer Experience Designer into our Digital team.
We’ve worked hard to cultivate a friendly and open culture, and we’re looking for a candidate who can drive us forward — influencing our process, culture, and reputation within the agency and across our networked offices around the world. We’re looking for candidates with passion and ambition; this role is as big as you want it to be.
With state-of-the-art offices that overlook the Thames (you’ll find us next to Tate Modern), flexible working policies, and a host of benefits including an annual wellbeing allowance, “summer hours”, and regular lunches.
Role Overview:
The Customer Experience Designer will assist in crafting and implementing innovative customer engagement strategies that enhance customer interactions and satisfaction across various touchpoints. This role focuses on supporting the Senior Customer Experience Strategist (SCES) in research, solution design, and project delivery to ensure the delivery of exceptional customer experiences to our clients.
Key Responsibilities:
* Collaborate with senior strategists to engage with clients, gather requirements, and document customer engagement challenges and opportunities.
* Assist in the formulation of engagement strategies, applying UX and CX insights under the guidance of senior team members to develop deliverables ranging from persona development, omnichannel journeys and lead generation through to the design of tactical deliverables such as social and paid media campaigns, website, landing pages, detail aid design and email development.
* Conduct qualitative and quantitative research to inform strategic decisions, using tools such as surveys and user interviews to gather actionable insights.
* Support the creation of prototypes and wireframes, working alongside design and development teams to ensure solution feasibility and quality.
* Help define project scopes and timelines, managing logistics to ensure projects are delivered within client-specified parameters.
* Stay updated on digital and technological trends in customer engagement, sharing insights with the team.
* Collaborate with internal teams to track project performance and document metrics related to project success and customer satisfaction.
Skills and Experience:
* 3+ years of experience in a customer experience (CX), UX, or similar role within an agency or consulting environment designing deliverables such as:
* Social and paid media campaigns
* Design of websites and landing pages and digital assets such as detail aids, sales and booth materials
* Modular Content approaches to optimise content delivery
* Good level of proficiency in design tools such as Figma, and the Adobe Suite (esp. Adobe XD) and willingness to learn under mentorship.
* Strong communication skills, with the ability to document findings and present ideas clearly.
* Fundamental knowledge of digital technologies and user experience principles.
* Proven ability to work collaboratively within a team and across departments.
* Strong organisational skills and the ability to manage multiple tasks effectively.
Opportunities for Growth:
* Mentorship and training from senior strategists in effective customer engagement strategies and advanced design methodologies.
* Participation in client workshops and strategy sessions to build a deeper understanding of industry practices.
* Potential for advancement to more senior roles based on performance and professional development achievements.
About Cherry:
Cherry is an award-winning healthcare creative communication agency. We work with a number of the world’s biggest pharmaceutical companies delivering creative and digital work for our clients. We take an integrated, multi-channel and consultative approach to client engagements and we work on numerous exciting brands across a wide variety of therapy areas.
We have been recognised as a Great Place to Work for five consecutive years (2021, 2022, 2023, 2024 & 2025).
What we offer:
At Cherry, employee development is key. We have bespoke internal and external training programs that are run year-round across all departments, and group mentoring program employees can get involved in!
As well as the competitive basic salary, great social events and a culture of continual learning we also offer our employees:
* 25 days holiday per year (which increases with tenure)
* Work From Anywhere Policy (for 20 days per year you can work from anywhere abroad)
* Annual Wellbeing Allowance, to spend on whatever that makes you happy
* 2 x volunteer days per year - to support a cause close to you!
* Employee Assistance Programme
* Private health/free travel insurance for you and your family
* Enhanced family friendly & women’s health policies
* Enhanced employer pension contribution
* Summer Fridays - finish early from June - August
* Mobility program - being part of a wider group enables employees the opportunity to work from one of our global offices (US, Canada, Europe, UAE) for short/mid/long term secondments
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