Customer Service Advisor Job Title: Customer Service AdvisorLocation: Swindon, on-siteWorking Hours: 8:30 AM - 5:00 PM, Monday to FridayEmployment Type: Full-Time, PermanentSalary: Based on experience (23-25k) Job Description: We are seeking a dedicated and enthusiastic Customer Service Advisor to join our team in Swindon. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support. Key Responsibilities: Responding to customer enquiries via phone, email, and chat Resolving customer issues and complaints in a timely and efficient manner Providing product and service information to customers Processing orders, returns, and exchanges Maintaining accurate customer records Collaborating with other departments to ensure customer satisfaction Identifying and escalating complex issues to the appropriate team members Requirements: Previous experience in a customer service role is preferred Excellent communication and interpersonal skills Strong problem-solving abilities Ability to work independently and as part of a team Proficiency in using customer service software and Microsoft Office Suite High level of attention to detail and organisational skills Positive attitude and a commitment to providing outstanding customer service Benefits: Extensive list of benefits What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 4619172