About us We are an open door for people experiencing homelessness whose lives have been shaped by trauma and disadvantage; providing safety, stability and support when it is needed most. We deliver this support across Oxfordshire by providing a range of accommodation with access to high quality support, offering a safe and welcoming space for people to take control of their own lives Main purpose of job: Supporting Managers and their teams in the delivery of high-quality, trauma-informed housing and support services across all sites in Oxfordshire. Ensuring that commissioned contracts are adhered to and KPIs for these contracts are met. Working with the Head of Housing and Support, ensure our services across Oxfordshire are transformed to meet the emerging needs of people experiencing homelessness. In addition, supporting the professional development of staff who deliver services and maintaining partnerships across relevant sectors are key responsibilities. Main Areas of Responsibility: Working closely with the Head of Housing and Support: • To ensure that the client delivers effective and high-quality support and housing management that meets the evolving needs of our clients. • To deliver a psychologically and trauma informed approach across all services. • To promote the active involvement of service user experience and voice in the delivery, development and monitoring of all services • To cover the Support Managers absence - ensuring their teams are supported during these absences. • To support managers to ensure that all services are run safely and compliant with safeguarding and health and safety policies. • To ensure effective and sustainable housing management; including rental, anti-social behaviour management and community commitment. • To work with the client alliance in improving and developing services • To develop review and improve all commissioned and non-commissioned support services in accordance with the aims and objectives of the client • To provide support and line management supervision to Support Managers, ensuring they meet all aims, objectives and outcomes, according to relevant policies and procedures, • To ensure all support services carry out all required monitoring and evaluation reporting • Develop and maintain strong internal working relationships to ensure managers and teams deliver high quality services that are reflective of clients values and address local needs. • Co-create a positive and inclusive working environment for team members and clients Other responsibilities: • To stand in for the Head of Housing and Support in their absence • Respond to emergencies, on occasion during unsocial hours, and participate in a rota to provide response cover • Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development. • Adhere to the clients policies and procedures at all times. • Undertaking, as required, any other duties compatible with the level and nature of the post Person Specification: • An understanding of the needs and experience of working with vulnerable adults • Knowledge of voluntary and statutory services available to homeless people and vulnerable adults • An understanding of trauma informed approaches • Knowledge of safeguarding legislation and risk assessment methodology • A commitment to and an understanding of policies to prevent discrimination and harassment on the grounds of gender, race, age, sexuality or beliefs. • Experience of leading and empowering teams • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results • Able to appropriately build relationships to gain the cooperation of relevant stakeholders (including residents, senior and peer colleagues, other professionals) • Able to gain acceptance, and to influence, motivate, persuade, and engage staff in agreed course of action where there may be significant barriers to overcome • Able to listen and communicate clearly, encouraging feedback and reflection • Strong conflict resolution skills Solution focused with the ability to maintain a positive outlook • Analyse, interpret, and present data to highlight issues and risks to support decision making. • Ability to deal with challenging behaviour • Able to methodically plan, manage, monitor, advise and review risks and issues and provide resolution • To manage multiple priorities, working under pressure and to tight deadlines • Produce timely and informative reports • Proactively participate in annual reviews for self and for others • Ability to produce reports with excellent writing and analytical skills. • Understanding of digital technologies used in internal communications. • To be able to operate competently regarding managing data and information in accordance with the Data Protection Act (DPA) (2018) and the General Data Protection regulations (GDPR). Hours: 37.5 plus out of hours on call Location: Office based in Oxford with travel across the County