Summary
Excellent opportunity to start a career with a reputable legal firm in Bridlington. You will be supporting the team with various administrative tasks and collaborating with others in the office. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Wage
£13,741 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.45am to 5.00pm, with one hour fifteen- minute lunch break.
35 hours a week
Possible start date
Monday 28 April
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Perform general clerical duties
* Reception, answering switchboard, meeting and greeting clients
* Maintain accurate records through data entry
* Organise office supplies
* Retrieve and return upon request files
* Photocopying/Scanning
* Filing
* Audio Typing
* Bank visit
* Movement of all incoming and outgoing mail
* Manage incoming calls and emails with professionalism and courtesy
* Collaborate with others in the office to ensure effective communiation and workflow
Where you’ll work
16 Wellington Road
Bridlington
YO15 2BG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
TEC PARTNERSHIP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* In the workplace at Williamsons Solicitors, 16 Wellington Road, Bridlington.
Requirements
Essential qualifications
GCSE in:
* Maths, English (grade 5)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Team working
* Initiative
* Non judgemental
* Physical fitness
* Enthusiasm
* Willingness to learn
* Good work ethic