To fully support the administrative services of the Urology Investigation Suite. To provide UIS administrative, reception and clerical services. The post will involve taking and answering phone calls from patients, carers and healthcare professionals, booking Out-patient appointments, covering reception duties as required and general admin and clerical duties.
We are looking for the applicant to ideally work Monday and Friday. There will be a requirement for some flexibility in the working days pattern to meet the demands of the service, e.g., cover annual leave. This will be planned in advance and by agreement.
Main duties of the job
1. Taking telephone calls and dealing with patient enquiries.
2. Making and amending out patient appointments.
3. Reception cover when the reception team is on leave or unavailable.
About us
We are proud to provide 'Outstanding' care and be a great place to work.
We provide safe, compassionate, and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000+ members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye, and Uckfield, over 100 community sites and in people's own homes.
In 2020, the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once-in-a-lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position, please do not hesitate to contact us.
Informal visits are welcome. Please ring Susan Crosby-Jones on 0300 131 4525 to arrange.
Person Specification
Qualifications
* Good basic education.
* Literacy and numeric skills.
Experience
* Awareness of confidentiality issues.
* Experience within the NHS.
* Previous experience with PAS system.
Skills
* Strong admin and clerical skills.
* Investigatory and problem-solving skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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