Patient Services Administrator - Outpatient Department
Haywards Heath Hospital | Customer | Permanent | Full time
Salary of £24,000.00 per annum
37.5 hours per week
Our team in our Haywards Heath Hospital currently have an opportunity for a Patient Services Administrator within our Outpatient Department.
Your role will be to provide overall administrative support to the Outpatient Department and ensure accurate efficient processing. You will be required to liaise with patients, consultants and their secretaries, as well as other stakeholders. You will be liaising with patients to schedule outpatient procedures using our internal booking systems. You will need to be a confident and effective communicator and will be in a patient-facing environment where you will be required to deal with all stakeholder enquiries in a warm, professional and caring manner.
You will be responsible for:
* Departmental call handling
* Management of treatment room scheduling (bloods/wound checks)
* Processing and scheduling all minor-op activity incl. cancellations and amendments - followed by confirmation communication
* Input charge sheets
* Management of OPD admin email inbox
* Respond to all incoming queries via email and face to face
* Clinic amendments within Trakcare
* Daily liaising with clinical OPD team
* Communicating with medical secretaries/consultants regarding OP clinic room availability
* Management of room allocation on monthly grid
* Produce departmental daily planner
* Prepare Minor-Op packs
* Ensuring all data and information is entered, modified and maintained on the bookings system accurately
* Provide general administrative support for the department and wider hospital if required
The Person:
It is imperative that candidates must have competent IT and keyboard skills, good communication/interpersonal skills, good organisational and analytical skills. Attention to detail is of paramount importance. Candidates with a good knowledge and understanding of medical terminology desirable but not essential.
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