Receptionist/Administrator Competitive salary in the range £26,000 - £28,000 pa Full time 8.30 – 5.30pm daily – office based Walters Ash Garage, Walters Ash, High Wycombe, Bucks, HP14 4UX Benefits for you Competitive salary in the range £26,000 - £28,000 28 days holiday (incl bank holidays) with additional holiday after 2 yrs service. Pension Free on-site parking Free Mot and employee discounts Social Events Celebratory Cakes Overview Walters Ash Garage is a family-owned company based in Walters Ash, High Wycombe, Bucks. We’re a local community focused garage and have been looking after customers in this area for over 35 years. Often referred to as a ‘hidden gem’, we quietly get on with delivering our reliable service, tucked away in our rural location. Thankfully we’re also within easy walking distance of the village shops, which is great for our team. Our focus is to provide our customers with an honest and trusted service. This has seen our business expand and we’ve continued to work for the same families throughout different generations and build close relationships with them. We are proud to say that there is not much which you can put in front of our highly regarded team which they cannot service or fix We now have an exciting opportunity for a positive and enthusiastic Full-time Receptionist / Administrator to work in our new spacious office. In this role, you will serve as the first point of contact for our valued customers and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role is vital in ensuring the smooth operation of our office and workshops and in maintaining a welcoming friendly environment. Key Duties Effectively and efficiently running the reception area, maximising customer experience, Act as the first point of contact for the business and greeting visitors with a warm welcome and a smile. Answering telephone calls promptly and dealing with all enquiries with positivity and attention to detail, going above and beyond to ensure resolution to the customer’s complete satisfaction. Regular communication with colleagues and collaborative teamwork to ensure customer needs are being met. Clear, respectful, professional, polite and kind communication demonstrating empathy and understanding. Diary management including booking in vehicles for servicing, MOT’s and repairs, generating estimates and invoices, ensuring accuracy. Taking payments. Managing stock control including ordering parts, booking in on our purchase order system, dealing with returns paperwork and liaising with suppliers. Telephoning customers to advise when their vehicles are ready for collection. Maintaining accurate records using the business’ computer system. Building strong working relationships with customers to ensure retention and, attract new business. Skills required Strong administrative skills with a keen attention to detail. Excellent organisational abilities to manage multiple tasks effectively. Proficient in clerical duties with experience in data entry. Exceptional phone etiquette and interpersonal skills to engage positively with customers and colleagues. Ability to work independently while being part of a team-oriented environment. Vehicle knowledge beneficial but not essential