JOB TITLE: Customer Service Officer
LOCATION: Churchill Square Shopping Centre, Brighton BN1 2RG
CONTRACT: Permanent
PAY RATE: £12.97 per hour
SHIFT PATTERN: 4 on 4 off, 25.5 hours per week
ROLE OVERVIEW AND PURPOSE
Churchill Square Shopping Centre is Brighton’s main shopping complex and is in the heart of Brighton. As part of the ABM security team, you will benefit from full uniform, access to the Perkbox employee benefit scheme, and an employee assistance program that provides 24/7 support for all colleagues. This position is for a Part Time Customer Service Advisor working an average of 25.5 hours per week, on a four-on-four-off rolling rota, at £12.97 per hour.
Churchill Square Shopping Centre Advisors are responsible for the safety and welfare of members of the public who visit the Centre, ensuring they have a pleasant shopping experience.
Main Duties & Responsibilities:
1. Deliver high-quality service to customers in person, by telephone, and by e-mail.
2. Provide information and assistance about:
* The Shopping Centre facilities and retailers
* Job vacancies in the Shopping Centre
* Centre car parking information and tariffs
* Managing the collect plus service
* Promoting and selling Gift Cards
* Forthcoming events within the centre
* Additional services offered by the Shopping Centre
* Brighton City Centre facilities
* Community services in the locale
* Local transport information and schedules
* Directions to local tourist attractions
1. Handle customer complaints professionally and offer immediate solutions when possible.
2. Answer phones and assist with various admin tasks.
3. Manage lost/found property.
4. Pass on information to Security regarding incidents.
5. Report defects/spillages within the Centre.
Administrative Tasks:
1. Communicate relevant information to Tenants, Centre managers, and Security.
2. Ensure information displayed is kept up to date.
3. Update the Job Vacancies list daily.
4. Support the operation of CSD and the Centre Management Team.
5. Maintain accurate databases and spreadsheets for performance monitoring.
6. Assist in emergency situations and manage photocopying for tenants.
7. Work with the Centre Management Team on customer service activities.
8. Maintain a professional and welcoming appearance at the CSD desk.
Person Specification:
* Strong customer service skills.
* Sound communication skills.
* Attention to detail and ability to adapt to change.
Benefits:
* 24/7 GP access for you and your immediate family.
* Mental Health support and Life Event Counseling.
* Cycle to work scheme.
* Access to Perks at Work for discounts and offers.
For more information about ABM’s benefits, visit our careers page.
ABOUT US
ABM is one of the world’s largest providers of integrated facility services, offering a comprehensive array of services across various industries. For more information, visit www.abm.co.uk.
ABM is committed to promoting diversity and inclusion in employment.
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