Join us as a Bankline Direct Digital Product Manager
We’re looking for someone to lead the design and digital delivery for our organisation through digital experiences, propositions, capabilities, and releases
That way you can provide insights that will have the greatest impact on digital experiences.
We’ll expect you to identify digital experiences that can better meet our customers' needs at key moments and resolve pain points, taking into account research on our NPS, complaints analysis and commercial and risk requirements. Improving processes, supporting automation, and helping improve the deployment and management phases of the delivery lifecycle
Effectively escalating to address blockers, constraints and risks and issues resolution to provide the smooth delivery of initiatives
Driving return on investment by ensuring the product meets customers' needs and supports C&I commercial targets
You’ll also have knowledge of digital channels, including mobile, online, and digital propositions, digital marketing, analytics, and customer research.
We’ll expect you to have an understanding of experience management, including journey mapping, UX and funnel management. Experience of developing creative thinking and innovative, impactful customer experiences and the ability to adapt to quickly changing environments
Good communication skills and commercial acumen to help engage colleagues at all levels and experience in digital delivery, operations, corporate sales and origination
Proven ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers
Knowledge or experience of working with Corporate Treasury Management (TMS), Enterprise Resource Planning (ERP) systems or Fintech’s